Service Manager 1 - Raleigh, NC

Overview

Disclaimer:
This requisition is part of a Pre-Award requirement intended to identify and engage qualified candidates for a position that may be awarded to M.C

Dean

We will conduct interviews and may issue contingent offers of employment based on qualifications and suitability

Please note that formal offers will only be extended once the contract is officially awarded, at which time final candidates will be reviewed and selected.

 

About M.C

Dean

M.C

Dean is Building Intelligence

We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises.  With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems

Headquarters in Tysons, Virginia, M.C

Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

 

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change

Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment.  At M.C

Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. 

 

Clearance Requirement: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S

Citizenship, for access to classified information; ability to obtain & maintain an HSPD-12.

Responsibilities

The Service Manager (SM) is responsible for the day-to-day oversight, management, and execution of routine and non-routine facilities operations, maintenance, and service work orders.  The SM will report to the Project Manager (PM) and serve as the daily routine manager for Technical Staff.  

• Ensure proper operation and maintenance of building systems in accordance with approved procedures, manufacturer specifications, and industry best practices. 

• Monitor daily maintenance activities, ensuring work is completed on schedule and meets quality standards. 

• Supervises the execution of preventive, predictive, and corrective maintenance programs. 

• Provide day-to-day supervision, guidance, and accountability for technicians and shift leads. 

• Reinforce standards, expectations, and procedural compliance across the workforce. 

• Support training and development of staff to enhance technical capabilities and operational performance. 

• Provide performance feedback to the PM to support personnel actions. 

• Review CMMS (Maximo) work orders, service tickets, and operational logs for accuracy, completeness, and quality assurance. 

• Ensure proper documentation of maintenance activities to support traceability and compliance. 

• Identify trends and support root cause analysis through accurate data review. 

• Develop, refine, and enforce standard operating procedures (SOPs) and methods of procedure (MOPs) for all facility systems. 

• Ensure adherence to site safety policies, regulatory requirements, and customer standards. 

• Coordinate procurement of materials, parts, and services required for maintenance operations. 

• Maintain inventory levels, ensuring availability of critical spare parts and consumables to prevent delays in maintenance and repairs. 

• Works with the Task Order Manager (TOM) to support coordination and oversight of subcontractors performing maintenance or project work. 

• Verify work is executed in accordance with approved procedures and quality standards. 

• Performs planning and work scheduling to minimize operational disruptions.