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Job Description
- Provide operational excellence across UX teams, while building strong collaborative relationships with appropriate stakeholders across program work.
- Develop a plan to assess continuous improvement opportunities for UX programs and processes. Decide on the method to collect data, analyze the data for insights, propose improvements and test them with stakeholders.
- Provide input to defining metrics that drive a culture of user-centered development and demonstrate UX impact based on program needs, and facilitate alignment within UX. Execute plans to establish baselines, track and report on UX metrics.
- Scale, prioritize and independently execute project plans end-to-end, thinking about how to optimize resourcing, time, and funding investment.