VN 055/2026 Sr. Process and Quality Assurance Associate

Under the overall supervision of Head, HRAUL and the direct supervision of the HR Officer, the Senior Process and Quality Assurance Associate contributes to strengthening operational efficiency, service quality, and performance monitoring within a service delivery environment.

The position operates at the interface between business operations and systems, supporting the development, standardization, monitoring, and continuous improvement of end-to-end processes. The successful candidate plays a key role in supporting efforts to maintain workflows that are clearly defined, consistently applied, and aligned with system capabilities and organizational requirements.