Job Description
The Trainer V develops, delivers, and oversees curriculum and tools for training and onboarding employees in Conduent delivery roles. The Trainer V also leads the continuous improvement of training programs, ensuring alignment with business goals, operational performance, and regulatory requirements.
Responsibilities
Conducts and oversees training classes for employees on the features and operation of mid- to high-complexity products, client tools, and processes, including intermediate to advanced soft skills.
Leads onboarding and ongoing training programs to ensure employee readiness and performance.
Identifies training needs and gaps through analysis of performance data, QA results, and operational feedback to set priorities.
Designs, updates, and continuously improves training materials and courses based on client and internal needs, organizing content in a logical and effective sequence for delivery.
Works with subject matter experts to validate that training content is current, accurate, and effective.
Analyzes and prepares training resources and materials to support high-quality delivery across the training team.
Evaluates training effectiveness through participant feedback, performance metrics, and reporting data.
Conducts Train-the-Trainer sessions to ensure consistency and quality across all trainers.
Analyzes, produces, and distributes training reports, providing insights and recommendations to leadership.
Guides other trainers, assigns tasks, and ensures alignment with training standards and expectations.
Oversees the creation and maintenance of online courses within the Learning Management System (LMS).
Partners with operations, QA, and leadership to support performance improvement initiatives and change management efforts.
Ensures all training materials and delivery methods comply with regulatory and audit requirements.
Drives continuous improvement of training programs, processes, and team performance.
Requirements
Have a bachelor’s degree or equivalent experience.
- Display minimum of 2 years of experience working for NJHBC.
- Have training experience in a transaction processing or call center environment.
- Display communications skills, interpersonal skills, and ability to work in a team environment while demonstrating flexibility and adaptability in a swiftly changing environment.
- Able to work Monday through Friday onsite, as needed.
- Proficiency with Excel, Word, and 365 mail.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Hybrid work: Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
- Bring your authentic self to work
- Grow and thrive, both personally and professionally
- Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $52,514 - $68,200.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.