Chief Operations Officer

JOB DESCRIPTION

The Chief Operations Officer will play the strategic role of ensuring that the day-to-day operations and administration of the organization runs smoothly to improve productivity and efficiency. 

JOB RESPONSIBILITIES

• Improve the operational systems, processes and policies in support of departmental and organizations goals; specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Review financial statements and data; also utilize financial data to improve profitability
• Liaison with top management. Assist in the development of strategic plans for operational activity.
• Manage customer service by planning and supporting sales and marketing activities.

• Relevant first degree
  
• Minimum of 10 years working experience
• Certification in project management is an added advantage
  

SKILLS

• Critical thinking and problem solving skills
• Good communication and persuasive skills
• Good decision making skills
• Conflict management
• Excellent creative thinking and decision making skills
• Indepth knowledge of markets and changing business environment 
• A high level of commercial awareness