Job Description
The Field Service Inventory Specialist is responsible for managing and optimizing inventory across the field service organization. This role ensures accurate tracking, analysis, and control of technician van stock, supports inventory-related decision-making, and drives efficiency in parts usage and replenishment. The specialist works closely with Field Service Management and technicians to improve inventory visibility, reduce waste, and maintain optimal stock levels to support service operations.
Your Responsibilities
Inventory Analysis & Reporting
- Analyze open inbound deliveries from technicians and communicate findings, discrepancies, and trends to the Field Service Management team.
- Provide regular reporting on technician van stock, including return rates, total inventory levels, and overall utilization.
- Track and communicate key inventory performance metrics to support operational decisions.
Field Inventory Management
- Coordinate and oversee bi-annual field service inventory counts, including:
- Scheduling inventory activities for technicians within the planning system
- Placing technician inventory into stock-take status
- Identifying and communicating overages or discrepancies for validation
- Calculating and reporting inventory write-offs and variance percentages
- Ensure accuracy and accountability in technician-held inventory.
Stock Optimization
- Continuously monitor and optimize truck stock levels to maintain appropriate base stock by product group.
- Analyze inventory trends to recommend adjustments that improve technician efficiency and parts availability.
- Balance inventory investment with service level requirements by minimizing excess and obsolete stock.
Inventory Movement & Support
- Assist technicians with warehouse-to-warehouse inventory transfers as needed.
- Provide guidance and support to field staff on inventory processes and best practices.
Parts Performance Monitoring
- Evaluate slow-moving versus fast-moving spare parts across all warehouse streams and technician inventories.
- Identify opportunities to rebalance stock, reduce aging inventory, and improve parts availability.
- Collaborate with management to optimize stocking strategies based on usage patterns.
What We're Looking For
- 2+ years of experience in inventory control, supply chain, or field service operations (or similar role)
- Strong analytical and problem-solving skills
- High attention to detail with a focus on accuracy and data integrity
- Proficiency in inventory management systems, ERP platforms, or service management tools
- Intermediate to advanced Excel skills (reporting, data analysis, etc.)
- Strong communication skills with the ability to work cross-functionally
Preferred Qualifications
- Experience supporting field service or technician-based operations
- Knowledge of spare parts management and inventory optimization strategies
- Familiarity with planning boards, warehouse processes, and stock-taking procedures in SAP
The salary range for this position is $ to $ annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.
Benefits
- Comprehensive health, dental and vision insurance
- Wellness discounts on medical premiums
- 100% covered life and long-term disability insurance
- 401k with company match
- PTO + holidays
- Discounted gym membership
- Generous Employee Purchase Program
- Wellness and volunteer programs
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V