Desk Side Technician

• Provide hardware/software support services to onsite client including break/fix

• Implement virus detection and eradication procedures

• Diagnose end-user system failures and implement repair solutions

• Diagnose printer and other peripheral devise failures and implement repair solutions

• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

• High school diploma or equivalent required

• 2+ years’ experience

• HP Certification

• Proficient in Microsoft Active Directory

• Ability to resolve Windows XP and Windows7 Operating System Issues and Errors

• Solid foundation of Personal Computer experience

• Excellent troubleshooting capability

• Ability to work in a team environment as well as independently

• Strong sense of customer service

• Proven ability to remain flexible in a changing environment

• Attendance and schedule adherence are requirements of this position

• Ability to walk and bend and perform labor-related duties of connecting computer equipment

• Ability lift up to 50 lbs. when moving electronic equipment. All lifts over 50 lbs. require two or more employees to perform the task.

• May require additional project-specific training