Junior Product Champions / Domain Experts

GEOLOG is a world leader in oilfield services delivering solutions to Oil, Gas and Geothermal operators globally, with a workforce in excess of 1,700 and operations in 40+ countries.
The company is looking to add Junior Product Champions / Domain Experts to support local business units in commercializing and deploying advanced services. These roles will focus on one of the following areas: Reservoir and Source Rock Evaluation, Drilling Solutions, Digital and Data Management, or Laboratory Services. www.geolog.com

THE POSITION

The Product Champion / Domain Expert for Advanced Services is responsible for support Geolog operations people and end-customers on Advanced Service(s) under his/her responsibility. He/She is someone who sees value, masters every aspect and acts as the reference person and expert within the company for a product, or a service or group of products / services.
He/She is the interface for the products/services under his responsibility with the R&D engineers of reference and helps in the creation and development of the product in a systematic fashion.
He/She is also in charge of the production / revision of manuals, training modules, data sheets and marketing support material for the product of reference.
The Product Champion / Domain Expert generates support for the product, realizes the marketing potential and continuously advocates the product.

Responsibilities include, but not limited, to:

• To provide support to Advanced Services Specialists (in relation to the product/service under his/her responsibility).
• To keep, to have available and updated all the related standard reporting formats, procedures and quality controls in relation to the product/service under his/her responsibility.
• To create, to update and to archive the manuals for the product/service under his/her responsibility.
• To prepare and keep updated the training program and the material in support in relation to the product/service under his/her responsibility. Eventually deliver training courses, either to trainers , either to field engineers.
• To support the set-ups and the start-ups of new projects, when possible contributing in the installations.
• To provide the quality check of logs and reports produced in the projects under his/her responsibility.
• To keep an updated experience record tracking the projects where the product/service under his/her responsibility were provided.
• To liaise with Leonardo, technical department and R&D to track recurrent issues and suggest improvements.
• To support and be the first person to contact for customers for questions in relation to the product/service under his/her responsibility.
• To keep up to date on technology innovation and be prepared to make recommendations.
• To provide feedbacks and suggestions to hardware and software R&D departments.
• To prepare systematically a monthly synthetic report to management, including service and financial KPIs. The report should also include a market share estimation and a competition overview section.

REQUIREMENTS

• University graduate with 3 years of experience in Surface Logging service as Data Engineer / Specialist or cooperating with R&D;
• Demonstrated deep competence and understanding of every aspect of the product/service under his/her responsibility, including technical and commercial ones;
• Strong problem-solving attitude on the relevant hardware and software architectures;
• Ability to listen and ability to communicate effectively with managers, peers and GEOLOG Organization, both in written and verbally;
• Ability to listen and ability to communicate effectively with customer, both in written and verbally. He must be capable to understand their problems and propose effective solutions;
• Team player with ability to work within culturally diverse environments;
• Availability for international travel;
• Demonstrated ability to draft and implement manuals and procedures;
• Strong oral and written English essential. Spanish, French an advantage;
• Ability to develop strong professional relationships with those he/she interacts with and inspire trust and confidence; diplomatic and persuasive style;
• Ability to exercise his/her discretion and independent judgment;
• Uses logic to solve problems with effective solutions;
• Learns quickly and adapts to new situations and changes
• Is personally committed to continuous improvement;
• A high level of drive, creativity and motivation to deal with problems;
• Manages and provides support, coaching and guidance to all employees, acts as a role model for all personnel and helps to build and maintain effective teamwork