Operations Training Manager

Operations Training Manager   Overview Ensures Omni culture and operational standards are maintained through training and development for all Operations departments.   Responsibilities · Drives Omni values and philosophies through all associate training, events and activities.  Ensures all training and development programs, as well as associate activities are strategically aligned with the Six Pillars. · Ensures Rooms, Engineering & Food and Beverage Division associates receive the necessary training to deliver excellent guest service and fulfill their responsibilities. · Conducts all on boarding training, continuing skills, service and systems training, monthly training presentations and compliance training.  · Conducts leadership development programs. · Identifies performance gaps and partners with leaders to develop and implement appropriate training to improve performance. · Working with the Hotel Manager and Operations leaders,  designs and implements programs to increase guest satisfaction and associates job skills. · Measures the effectiveness of training to ensure goals are met and a return on investment. · Actively promotes and informs associates about all training opportunities and associate activities. · Makes any necessary adjustments to training methodology and/or re-trains as appropriate. · Maintains training records and ensures full participation and compliance · Actively participates in strategic planning and flawless execution of departmental initiatives · Is an internal "PR Agent" for the Rooms Division & Food and Beverage Division, creates motivating, timely and effective communications that inform and engage associates while  recognizing their accomplishments · Coordinates and facilitates associate activities and events. · Responsible for administrative duties relative to the above accountabilities.    Education · Minimum two year degree from an accredited university in a related major or equivalent experience. · Training Certification a strong plus    Experience · 1 year of experience in a leadership training role, preferably within a Four Diamond hotel or resort · Strong platform skills, as well as excellent written and oral communication skills · Excellent computer skills including Excel, Power Point, Word and other programs. · Broad understanding of the hotel operations, systems and procedures