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At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Job Description
🔹 Role Overview
Zensar is seeking an experienced SAP MM/WM Consultant to support AMS (Application Management Services) engagements. The role involves incident management, problem resolution, minor enhancements, and continuous improvement for global clients in a 24x7 support environment.
Key Responsibilities
✅ Incident & Service Request Management
- Provide L2/L3 support for SAP MM and WM modules
- Resolve incidents, defects, and service requests within defined SLAs
- Perform root cause analysis (RCA) and implement preventive actions
- Work with global users across regions (US/EU/APAC)
✅ AMS Delivery & SLA Compliance
- Ensure SLA and KPI adherence (resolution time, backlog, closure quality)
- Maintain high ticket resolution efficiency and user satisfaction
- Participate in daily/weekly AMS reporting and governance calls
✅ Enhancements & Change Requests
- Handle minor enhancements, change requests (CRs) and configuration fixes
- Prepare Functional Specifications (FS) and coordinate with ABAP team
- Support release management and transport coordination
✅ Client & Stakeholder Interaction
- Act as primary functional SPOC for MM/WM support
- Collaborate with business users to understand issue context
- Provide functional consulting and workaround solutions
✅ Testing & Documentation
- Perform unit testing, SIT, and UAT support
- Maintain knowledge base, SOPs, and ticket documentation
- Support KT sessions and transition activities
✅ System Monitoring & Integration Support
- Monitor interfaces, IDocs, batch jobs, and background processes
- Work on issues involving integration with:
- SAP SD
- SAP FI (Invoice verification, GR/IR)
- SAP PP
Required Skills
🔧 Functional Skills
- Strong hands-on experience in:
- SAP MM (Procurement, Inventory Management, P2P cycle)
- SAP WM (TO, bin management, warehouse operations)
- Good understanding of end-to-end business processes
🔧 Technical Awareness
- Knowledge of:
- IDocs, batch jobs, interfaces
- Basic debugging & issue analysis
- Familiarity with integration touchpoints
🔹 Preferred Skills (Zensar Focus)
- ✅ Experience in AMS/support projects (mandatory)
- ✅ Exposure to ITIL processes & SLA-driven delivery
- ✅ Hands-on in ServiceNow / Remedy / Jira ticketing tools
- ✅ Knowledge of S/4HANA (MM / Embedded EWM)
- ✅ Exposure to global delivery model (onsite-offshore coordination)
🔹 Experience
- 5–12 years total SAP experience
- Minimum 2–4 years in AMS/support roles
🔹 Soft Skills
- Strong client communication and coordination skills
- Ability to handle high ticket volumes and pressure situations
- Good analytical and troubleshooting ability
- Flexibility for shift support (if required)
🔹 Key Deliverables (Zensar Expectations)
- SLA adherence ≥ 95%
- Reduction in recurring incidents
- High CSAT (Customer Satisfaction Score)
- Complete documentation & audit compliance
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.