Operational Support Manager

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Overview

The Operational Support Manager is responsible for leading and optimizing operational support functions for third-party yard activities, including order release, material receiving, shipping coordination, and inventory accuracy. This role drives performance, ensures service excellence, and provides strategic oversight of processes, systems, and third-party relationships to support customer on-time delivery and operational efficiency.

Responsibilities

The Role’s responsibilities include, but are not limited to:

• Lead and serve as the primary escalation point for third-party yard operations, ensuring alignment with company standards and customer expectations.

• Provides supervision and leadership for Operations Support staff located across the US.

• Assist in areas of training, coaching, facilitating, leading, and orienting the department staff.

• Maintain confidential information pertaining to supervisory duties.

• Work directly with Supply Chain and Operations to coordinate and reconcile field pipe inventory for all 3rd party yards within the US.

• Perform adjustments to 3rd party yard inventories as needed.

• Assist department staff in resolving identified problems by conducting research, which may involve communication with other MRC Global departments, third-party yard personnel, and all levels of MRC Global management.

• Manages transactions that require specific technical knowledge and product expertise.

• Carry out other duties within the scope, spirit, and purpose of the job.

• Take reasonable care for the safety and health of yourself and others.

• Report workplace hazards, injuries, or illnesses immediately.

Required Experience

• Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.

• Two (2) years of related MRC Global or industry experience with the successful acceptance of progressive levels of responsibility.

• Minimum one (1) year supervisory experience or demonstrated capability to supervise.

Skills & Abilities

• Understanding of all 3rd party yard processes.

• Strong attention to detail with good organizational and time management skills to handle multiple tasks to achieve on-time requirements.

• Ability to handle stress caused by meeting immediate and established deadlines.

• Strong reasoning and reading skills to interpret written/oral correspondence and to recognize, answer, and correct any inquiries.

• Good decision-making skills.

• Strong PC skills with knowledge of Microsoft Excel, PowerPoint, Word, and the ability to learn MRC Global-specific software.

• Must have a current, valid driver’s license and acceptable record at all times.

Working Conditions

• Frequent driving/traveling.

• Able to interact with others frequently.

• Most work is performed at a desk or in front of a computer. 

• Able to sit/stand for long periods of time.

• Able to work overtime and weekends.

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.  

• Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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