Field Service Technician

Donnellon McCarthy Enterprises, a leader in the Office Technology industry, is seeking talented Field Service Technicians to join our winning team in the Cleveland, OH area. We pride ourselves on working hard, delivering award-winning service, and having fun along the way. We offer a competitive salary, excellent benefits, and opportunities for growth.

If you’re a dedicated professional with technical expertise and a passion for customer service, we’d love to start the conversation!

Job Summary:
As a Field Service Technician, you will be responsible for providing on-site emergency repair and routine maintenance for copiers, printers, and other specialized industry-related devices.

Essential Functions:

• Perform routine maintenance and emergency repairs on multi-function devices.
• Maintain proper inventory of spare parts in the company-provided vehicle.
• Keep accurate electronic maintenance records for serviced devices.
• Manage daily workload within assigned territory to maximize productivity.
• Complete manufacturer and in-house technical training as required.

Qualifications:

• Excellent customer service and relationship-building skills.
• Valid driver’s license with a clean driving record.
• 2-year degree or diploma in electronics, computer-related fields, or equivalent experience preferred (but not required).
• Proficient in using laptops and crossover cables for troubleshooting.
• A+, Net+, or other related certifications are a definite plus.
• Strong electro-mechanical aptitude with experience using basic hand tools.
• Ability to interpret technical documentation and read schematics.
• Highly detail-oriented, self-motivated, and capable of working independently.

Benefits:
We offer a comprehensive Advantage Compensation Package, including:

• Major Medical, Dental, Vision, Life, and AD&D Insurance.
• Flexible Spending Account (FSA) / Health Savings Account (HSA).
• 401(k) retirement plan with company match.
• Employee Referral Bonus Program.
• Company vehicle.

Work Location:

• On-site across multiple client locations in the Cleveland area.