Officer, Ground Handling Quality Assurance Auditing (Term - up to 10 months)

Reporting to the Manager, Ground Handling Program, this position is responsible for auditing the quality of ground handling service, with a primary focus on licensed third-party ground handling providers.  This is achieved through the development, maintenance, application of the Service Level Standards as well as ongoing conformance to the requirements outlined in the ground handlers’ License To Operate. This role also ensures compliance with the Airport Ground Operations Manual(I-GOM, International Ground Operations Manual), Pearson Standard and AHM (Airport Handling Manual) and applicable airside programs.