Job Description
Job Description:Shift:** 24/7 rotational shifts including weekends and holidaysKey Responsibilities :· -
Provide 24/7 L2/L3 support for Windows server infrastructure.·
- Respond to monitoring alerts and troubleshoot OS-level issues (e.g., boot failures, BSODs).·
- Resolve performance problems related to CPU, memory, and disk I/O.·
- Manage Active Directory users, groups, and policies.·
- Fix authentication and account lockout issues.·
- Apply and troubleshoot Windows Updates and patches.·
- Monitor and restore backups; resolve backup failures.·
- Support Hyper-V and virtual machine issues.·
- Review logs and perform root cause analysis.·
- Maintain documentation and update knowledge base.·
- Identify vulnerabilities and perform remediation.·
- Build and configure Windows Servers following CIS benchmarks.·
- Act as escalation point for IT Service Desk.· - Automate provisioning and decommissioning of servers using tools like Ansible and Terraform.
· - Ensure server builds include Tronox security tools (SCCM, Trend Micro, Tenable).·
- Conduct regular backup and restore drills every 90 days.·
- Collaborate with infrastructure architecture, application, database, and network teams.
- Handle JIRA ticket lifecycle including creation, updates, and closure.·
- Support scheduled change windows and execute planned upgrades.·
- Participate in managing major business outages during weekends and holidays.
Qualifications· - Bachelor’s degree in Computer Science, Information Technology, or related field.·
-3 years below of experience in Windows Server administration and operations.·
- Strong knowledge of Active Directory, Hyper-V, and backup solutions.·
- Experience with automation tools such as Ansible and Terraform.· - Familiarity with SCCM, Intune, Trend Micro, and Tenable.·
- Excellent troubleshooting and analytical skills.·
- Relevant certifications (e.g., Microsoft Certified: Windows Server, ITIL) are a plus.·
- Willingness to work in 24/7 rotational shifts including weekends and holidays