Associate Voice Technician

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

601 E Rollins St

City:

Orlando

State:

Florida

Postal Code:

32803

Job Description:

• Performs routine tasks such as phone setup, voicemail configuration, password resets, and basic user support.
• Responds to low-complexity service tickets and escalate issues as appropriate.
• Provides on-site and remote support for common voice and telephone issues.
• Performs basic troubleshooting of voice related equipment.
• Supports routine maintenance activities following established procedures.
• Assists in maintaining inventory of telecommunications equipment and supplies.
• Documents work performed, service requests, and updates according to standards.
• Coordinates with team members on basic voice and data cabling activities as needed.
• Learns and adheres to organizational policies, security standards, and compliance requirements.
• Works collaboratively with team members to support system reliability and customer satisfaction.
• Participates in training and skill development related to voice technologies.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Basic verbal and written communication skills. [Preferred]
• Ability to follow technical instructions and procedures. [Preferred]
• Basic problem-solving and troubleshooting skills. [Preferred]
• Ability to work effectively as part of a team. [Preferred]
• Familiarity with telephones, computers and office equipment. [Preferred]
• Foundational knowledge of voice, PBX, and VoIP concepts.  [Preferred]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• N/A

Additional Information:

• N/A

Licenses and Certifications:

• Cisco Certified Network Associate (CCNA) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$41,096.13 - $76,427.64

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.