Coordinator, Researcher Products Performance

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Coordinator, Researcher Products, provides the Researcher Products team with administrative and project-based support. The team as a whole has a broad remit to manage the day-to-day responsibilities of products/services/business models which are available to authors for use/purchase and to develop new products as end-user needs evolve. The Coordinator will be assigned tasks and have responsibilities for delivering administrative, communications, and cross-team coordination support. They will have opportunities to experience Product Management processes and methodologies and gain and develop skills through practical experience and application. These could include data gathering and analysis, competitive analysis, or end-user research.

How you will make an impact:

• Supports the administration of the team performing operational tasks at scale, such as process and workflow change updates, editorial data management, operational change tracking, transition implementation, and other supporting activities. 

• Supports the administration of such operational tasks at scale for large projects and strategic implementations, as well as BAU tasks.

• This role works effectively across regional and team boundaries and facilitates centralized efforts to maintain product-level data and standardization of workflows. 

• Reports to a Senior Manager within the Publishing Operations team, who has direct responsibility for decisions on the projects taken on by the Coordinator, as well as the strategic direction of the team. 

What we look for: 

• You are educated to degree level, preferably in publishing, research, science, or a related field, or have a strong interest in these areas.

• Provides operational support for day-to-day journal activities such as WOL maintenance, Author Guidelines updates, editorial contact data auditing, and all other journal operational change tracking efforts and ticketing system needs.

• Monitors journal changes at the title level to assist managers in monitoring the performance of the portfolio

• Performs all downstream activities as needed across the business for standard journal activities to centralize operational functions across the portfolio

• Assists in efforts to implement programs across the Research business at scale that enhance our journal portfolios and reduce time and costs for the business  

• Ensures an ‘always on’ capability to take on large-scale, portfolio-wide projects with a quick turnaround time for delivery

• Performs all efforts with speed and accuracy, with standardization, optimization, and harmonization always in sight.

• Coordinates updates of title-level data in central management information systems, including related data-cleaning, and serves as the regional point person for cross-departmental information requests.  Will provide administrative support in the data audit in STEP.

• First line resource for all data audit efforts across Research, with access to key central systems

• Performs all planned annual and sprint efforts to ensure data reliability across the business.

• Provides administrative support for journal transition and transformation activities such as new launches, takeovers, and transfers out.

• Tracks and provides due diligence support on all transition activities

• Updates all necessary forms and resources as needed

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. 

 

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. 

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. 

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

#LI-SA1