Scrum Master - Bilingual

Job Title:

Scrum Master - Bilingual

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are looking for a curious and dynamic SCRUM Master to join the rapidly growing Retail Applications Group. As a partner to the Retail, Rental, Operations departments within the organization, this individual will help support the technology at each of the 250 retail locations, focused on a core suite of Retail Applications including ERP (inventory, distribution, buying, etc.), reporting and point-of-sale functionality. Working cross-functionally with Merchandising, Operations, Warehousing, Accounting, and other areas of IT, this person is a key contributor supporting the enhancement delivery track supporting the health of Retail’s commercial applications.

The ideal candidate for this role is excited to help the team improve, develop, and support a uniquely complex retail environment. They will be comfortable managing stakeholders across multiple business units. This position brings value to the organization through thought leadership, planning, coordination, business partnership, and communication with our 3rd party vendors and internal stakeholders. We are looking for a candidate that enjoys sprint management and business/ vendor relationship building.

Responsibilities:

· Process Planning: Define objectives, create sprint processes, and release management.

· Resource Allocation: Secure resources and optimize workflows.

· Team Coordination: Assemble teams, streamline communication, and resolve conflicts.

· Risk Management: Identify risks, devise mitigation strategies, and implement contingencies.

· Performance Tracking: Monitor progress, track KPIs, and report updates to stakeholders.

· Communication: Control information flows across teams, the organization and vendors

Requirements:

· Highly effective communicator and highly proficient in English

· 5+ years in a Scrum Master position

· Strong understanding of SCRUM methodologies

· Ability to communicate and collaborate effectively with a multitude of stakeholders

· Well defined skillset in MS office, Smartsheet's and JIRA

· Strong vendor management experience

· Highly effective at documenting notes and organizing them in a digestible format

· Keen attention to detail, ensuring high quality sprint releases

· Ability to manage multiple projects

· Ability to work in fast paced environment, comfortable with shifting priorities

· Bachelor’s degree or relevant experience in Information systems, business administration or another relevant subject

· CSM, CSPO, PSM 1 or CSP-SM

Preferred:

· IT Experience in retail, outdoor industry, or hospitality field

· Prior APTOS, MMS, or similar software application experience

· Exposure to a wide variety of database technology including AS/400 & DB2 in addition to more modern platforms.

· Strong Excel / Smartsheet skills – Macros, VBA, Advanced Formulas

Location:

CRI Work-at-Home

Language Requirements:

Time Type:

Full time