Job Description
Who We Are
At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. We are uniquely positioned to expand our product offerings, strengthen our supplier network, and deliver even greater value to the market.
As a leading distributor of windows, vinyl siding, and cladding products and the primary distributor of Associated Materials Innovations, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the Alside team where you can be AMazing as we shape our future together.
Summary
The individual in this position will be responsible for working collaboratively with a team to support and maintain relationships vital to ISS business growth while ensuring high levels of customer service and safety compliance.
Key Accountabilities
- Consistently deliver world-class Customer Service
- Operate in a safe manner following all company safety policies
- Administer and manage customer account activities by thoroughly and accurately maintaining documentation and 100% order entry accuracy
- Follow and execute additional direction set out by the Supervisor
Day to Day Responsibilities
- Deliver exceptional Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail
- Develop and maintain a high level of product knowledge
- Resolve customer issues and questions
- Administer the Filing, Job Pack creation and Materials Procurement Forecasting for ISS
- Receive and process orders and assist customers through the ordering process
- Maintain detail and accuracy in order entry and customer requests
- Maintain and service new customer accounts
- Assist in job scheduling and product delivery
- Operate in a safe manner and maintain a safe work environment
- Serve as a reliable and knowledgeable resource to our customers
- Follow and execute any additional direction given by ISS Manager/Operations Manager that will assist in obtaining overall goals and objectives of the organization
Requirements
- Ability to multi-task in a results driven environment
- Service oriented with excellent communication skills
- Effective time management
- Organized and detailed oriented
- Ability to learn and embrace new technology
- Proficient with Microsoft Excel, Office, and Outlook
- High School diploma or GED equivalent required
- Preferably 1--3 years of experience in an operational environment, ideally within the building products industry, with a proven ability to successfully work with customers
About Us
When you join Alside, you are part of a leading exterior building products distribution business serving residential and commercial remodeling and new construction markets. We strive to provide high-quality windows, siding, metals, and other essential building products to contractors, remodelers, builders, and architects. Headquartered in Atlanta, Georgia, Alside operates more than 100 supply centers across the U.S. and is owned by Associated Materials, LLC.
Associated Materials, LLC, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.
Additional Information
The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Click to learn more about benefits.