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Job Description
We’re looking for a dedicated Customer Support Specialist to help us serve our large and growing user base. We’re driven by the desire to deliver the best creative software experience for our global community.
You’ll bring excellent communication skills, a genuine passion for helping people, and the ability to quickly understand both user needs and product functionality. Your primary responsibility will be supporting our Japanese/ Korean speaking community but you will also deliver support in English as required. You’ll respond to requests, manage enquiries, and work closely with internal teams to ensure every interaction with Procreate users is thoughtful, solution-focused, and aligned with our high standards.
The role
The role sits within our Community Care team, and you’ll report to Aimee Sorell, our Community Care Manager. You’ll collaborate with Customer Support Specialists, Quality Assurance Specialists, Engineers, Designers, and most importantly, with Procreate users worldwide.
We’re looking for a dedicated Customer Support Specialist to help us serve our large and growing user base. We’re driven by the desire to deliver the best creative software experience for our global community.
You’ll bring excellent communication skills, a genuine passion for helping people, and the ability to quickly understand both user needs and product functionality. Your primary responsibility will be supporting our Japanese/ Korean speaking community but you will also deliver support in English as required. You’ll respond to requests, manage enquiries, and work closely with internal teams to ensure every interaction with Procreate users is thoughtful, solution-focused, and aligned with our high standards.
The role
The role sits within our Community Care team, and you’ll report to Aimee Sorell, our Community Care Manager. You’ll collaborate with Customer Support Specialists, Quality Assurance Specialists, Engineers, Designers, and most importantly, with Procreate users worldwide.
We want to hear from you
We’d love to hear about how you see yourself contributing to Procreate in this role. Please note, we do not operate remote or hybrid models. We’re looking for full-time and on-site employees for our Hobart or Sydney office.