Job Description
Who are we?
At MBO we give people the control to do the work they love the way they want.
We’re leading the future of work by building a best-in-class platform for independent professionals and leading enterprise organizations. MBO Partners is a deep job platform that connects and enables independent professionals and micro-business owners to do business safely and effectively with enterprise organizations. While we’ve been in business for more than 20 years, we treat each day as an opportunity to help innovate, collaborate, and shape the future of work for our enterprise and independent clients. By joining our team, you’re helping build and lead the next way of working and contributing directly to our platform roadmap and vision.
Why should you apply?
If you're looking for a place to expand your skills and grow your experience, this position offers an opportunity for individuals who love working with a team in a fast-paced and evolving environment, are cool under pressure, love feedback, take challenges head-on and strive for perfection in everything they do. Position Purpose: The Director, Client Implementation leads to the successful onboarding and implementation of new client partnerships, ensuring a seamless transition from sales to long-term service delivery. This role oversees the planning, execution, and optimization of implementation projects, working closely with cross-functional teams to deliver solutions that meet client requirements, timelines, and quality standards. The Director, Client Implementation serves as a strategic partner to clients, providing guidance, managing expectations, and proactively addressing risks to ensure an exceptional implementation This position is responsible for defining best practices, strengthening operational processes, and driving continuous improvement to maximize client satisfaction and organizational efficiency.
Position Purpose: The PMO Manager is responsible for developing and managing service delivery and best practice processes for the day-to-day operations for MBOs Enterprise Client(s). The PMO will assist in assuring operational excellence in meeting client expectations and service legal agreements.
Responsibilities:
Client Relationships:
- Nurture professional relationships with peers and/or counterparts within the client’s organization
- Set realistic expectations for operation capabilities and costs
- Focus on continuous improvement of service delivery
- Ensure commitments to client are met and client satisfaction goals are achieved alongside PMO Specialist
Service Excellence:
- Ensure client needs and performance requirements are met through consistent, efficient, and effective processes
- Respond to and resolve operating problems (daily processes, VMS, etc.) and escalations
- Ensure compliance with client procurement policies, guidelines, and processes
- Fulfill contract SLA’s
- Conduct client/stakeholder training on MBO’s processes and vendor management program
- Provide client reporting on service delivery measurements and client specific statistics
Requirements:
- 4+ years professional experience, working with Client/Customer escalations
- 2+ years staffing, recruiting, MSP, and/or Vendor Management experience required
- Bachelor’s degree required; Master’s or equivalent work experience preferred
- Proficient in developing professional relationships with clients and suppliers
- Excellent communication skills including verbal, written and listening
- Ability to problem solve
- Proficient negotiation skills
- Proven customer service skills
- Ability to prioritize and effectively handle multiple tasks that require attention to detail
- Ability to lead and/or contribute to a team environment
- Demonstrate initiative and self-motivation
- Efficient time management skills
- Functional PC skills to include Outlook, MS Word, Excel, PowerPoint other internet-based web tools
Desired Competencies:
- Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment
- Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business
- Strong analytical and problem-solving skills
- Ability to work autonomously
- Attention to detail / detail oriented.
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Must be able to communicate with others to exchange information
- Must be able to remain in a stationary position for 50% of the time
- Must be able to occasionally lift or move objects weighing 20lbs or less
Our Company: For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network. Explore more at beeline.com.
Our Vision: Every person, given the right opportunity, is capable of greatness. Every business, given the right talent, is capable of superior outcomes.
Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.
To learn more about Beeline, our solutions, our culture, and available positions visit https://www.beeline.com/.
This list of "Requirements and Responsibilities" is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled