Account Manager

Role Overview 

The Account Manager plays a key role in managing client relationships, leading project execution, and ensuring the successful delivery of integrated marketing initiatives. This role requires strong ownership, cross-functional coordination, and the ability to translate client needs into actionable and high-quality outputs. 

The Account Manager acts as a central point of contact between clients and internal teams, ensuring alignment, efficiency, and excellence in delivery. 

Key Responsibilities 

1. Client Management 

• Manage day-to-day client communication with confidence and professionalism

• Build strong, trust-based relationships with clients

• Ensure alignment on project scope, timelines, and deliverables

• Anticipate client needs and proactively provide solutions

2. Project Ownership & Delivery 

• Take full ownership of multiple projects and workstreams simultaneously

• Translate client briefs into structured, actionable plans

• Ensure timely and high-quality execution of deliverables

• Monitor progress and address challenges proactively

• Financial Ownership: Take full financial ownership of the project, from quotations, to POs, to invoicing.

3. Cross-functional Coordination 

• Lead the collaboration with creative, production, and internal teams

• Ensure clear communication and alignment across all stakeholders

• Facilitate smooth workflows between departments

4. Quality & Execution Excellence 

• Maintain strong attention to detail across all outputs

• Ensure accuracy, consistency, and adherence to standards

• Drive continuous improvement in execution

• Account Hygiene: Ensure applying Project management tools including but not limited to: CPS, Minutes of meeting, Financial bookkeeping

5. Problem Solving 

• Apply a solution-oriented mindset to navigate challenges

• Identify risks early and implement practical resolutions

• Adapt quickly in fast-paced environments

Core Competencies 

• Strong project ownership and multitasking ability

• Structured thinking and planning skills

• Effective client management and communication

• Cross-functional collaboration

• Attention to detail and quality focus

• Solution-oriented mindset

Ways of Working 

• Proactive and self-driven with minimal supervision

• Highly organized with strong prioritization skills

• Agile and responsive in dynamic environments

• Collaborative and team-oriented

• Strong accountability and ownership of deliverables

Profile & Personality 

• Confident communicator with strong relationship-building skills

• Calm under pressure and able to manage competing demands

• Positive, solution-focused attitude

• Curious, eager to learn, and growth-oriented

• Strong team player contributing to a high-performing environment

Experience & Qualifications 

• Minimum 6 years of experience in account management, marketing, or related field

• Proven experience managing multiple clients and projects

• Experience working with cross-functional teams

• Experience dealing with Pepsi-co (or ex-Pepsi-co employee)

What Success Looks Like in This Role 

• Clients feel confident, heard, and well-supported

• Projects are delivered on time, within scope, and with high quality

• Internal teams are aligned and operate efficiently

• Challenges are handled proactively and effectively