ITSM Manager (ServiceNow platform)

We are seeking an experienced ITSM Manager to lead the organisation’s IT Service Management function and oversee the ServiceNow platform as a strategic enterprise capability. This role is responsible for driving ITSM process maturity across incident, problem, change, request, knowledge, CMDB and service operations, while ensuring the ServiceNow platform is stable, well-governed and aligned with business needs. The role also leads audit, governance, risk and control activities within Technology & Operations, ensuring processes, documentation and evidence are maintained in an audit-ready state to support internal and regulatory requirements. As a people manager, the ITSM Manager will lead and develop a team, promote service excellence, and foster a strong culture of accountability, control and continuous improvement.