Back to jobs
Job Description
Baltimore, MD
Job Id:
504
# of Openings:
1
Pay Range: $20 - $22 per hour
Resident Experience Coordinator
Some people see a front desk.
You see the heartbeat of the community.
At Prosper on Fayette, we're looking for someone who understands that every interaction matters. You're often the first person residents, parents, guests, vendors, and prospective residents meet. The impression you leave shapes how people feel about the entire community.
This isn't a role for someone who wants to sit behind a desk all day.
It's for someone who enjoys helping people, solving problems, creating positive experiences, and being the person everyone can count on when they need assistance.
The right person is welcoming, organized, professional, and calm under pressure. You can juggle multiple priorities while maintaining a positive attitude and exceptional customer service.
What You'll Be Responsible For
- Serving as the first point of contact for residents, guests, parents, and visitors
- Managing front desk operations, phone calls, emails, and resident inquiries
- Assisting with package management and resident requests
- Supporting move-ins, move-outs, and resident communications
- Coordinating with maintenance, housekeeping, and management teams to resolve resident concerns
- Assisting with resident events and community programming
- Monitoring visitor access and maintaining community security procedures
- Managing amenity reservations and access systems
- Maintaining accurate documentation, visitor logs, and package tracking
- Helping create an exceptional resident experience every day
What We're Looking For
- Previous customer service, hospitality, front desk, leasing, or resident services experience preferred
- Strong communication and interpersonal skills
- Ability to remain professional and composed in fast-paced situations
- Strong organizational and multitasking abilities
- Comfortable using Microsoft Office and property management software
- Positive attitude with a genuine desire to help others
- Dependable, punctual, and detail-oriented
What Success Looks Like
- Residents feel welcomed and supported
- Questions and concerns are handled quickly and professionally
- The front desk operates efficiently and accurately
- Community events run smoothly
- Visitors and residents leave every interaction with a positive impression
Why Join Prosper on Fayette?
- Competitive pay of $20–$22/hour
- Opportunity to work in a premier student housing community
- Collaborative team environment
- Professional growth opportunities
- Dynamic and engaging work environment
- The ability to make a meaningful impact on the resident experience every day
If you enjoy helping people, thrive in a customer-focused environment, and want to be part of a team that creates exceptional resident experiences, we'd love to meet you.
Pay Range: $20 - $22 per hour
Apply for this Position