Senior Insight Manager

Department: Client Teams

Employment Type: Permanent - Full Time

Location: Singapore

Reporting To: Daniel Teixeira

Description

Responsibilities

• The Senior Insight Manager is a project management specialist. 
• Actively manages complex projects (e.g., multinational, multi methodology, etc.) with light direction from seniors.  
• The point of escalation for junior consultants.  
• Shares expertise with others and can delegate to junior colleagues. 

• The Senior Insight Manager is an independent researcher (content manager) who can design all types of activities to a high standard (e.g., get valuable feedback from clients and Beacon). 
• Shares expertise with others and can delegate to junior colleagues. 
• For more complex activities, the Senior Insight Manager plays a more active role in supporting the team. 

• The Senior Insight Manager is an independent researcher (content manager) who adds value through commercially astute and impactful conclusions and recommendations, with light direction from seniors. 
• Consistently, delivers high quality outputs, that receive positive client and Beacon feedback. 
• Shares expertise with the junior consultants. 

• The Senior Insight Manager can independently interpret the information needs of the client on a range of different projects, translating this into overall project design and the right Solutions to use. 
• The Senior Insight Manager starts guiding others on the design of the right approach, and mainly does that within the areas of building up most of the expertise.  
• The Senior Insight Manager has a thorough understanding of the bigger part of the Solutions within our portfolio (beyond Primary research) and be able to work with it. 

• The Senior Insight Manager regularly and confidently gives impactful presentations to clients, with light support from seniors for the most strategic projects. 
• The Senior Insight Manager gets positive feedback from colleagues and clients alike. 
• The Senior Insight Manager is expected to contribute to the design of high impact client workshops / brainstorms and actively participates in delivery. 

• The Senior Insight Manager is known for having built great client relationships and pass on expertise to junior consultants. 
• Is confident in different client settings. 
• Knows the emotional levers that the clients have and are able to pull them. 
• The Senior Insight Manager is an interaction management master, in tune with the clients current and financial needs. 
• Focuses on existing clients, getting involved in account planning, assisting review meetings and client outreach to new DMUs. 

• The Senior Insight Manager actively shares, follow-ups and activates sales content. 
• Can call upon and leverages expertise (e.g., sector, solution, etc.) in house. 

• The Senior Insight Manager actively works on professional profiling and commercial skill set, connecting better with different clients. 
• Has broad knowledge and understanding of the full portfolio and can independently interact with clients about it. 
• The Senior Insight Manager actively looks to develop the business we have with a client, by making new contacts at the client side. 
• Can design proposals for simple projects (focus on Primary research) and supports seniors for the more complex proposals (e.g., programmes, structural, etc.). 
• Assists with competitive client pitches. 
• Shows the clients how to deliver against their needs. 

• In addition to the day-to-day tasks, The Senior Insight Manager identifies and begins to develop expertise in a specific area(s) - examples may be an Activity, Solution, industry sector, management etc. 
• The Senior Insight Manager may be asked to start coaching 1 (maybe more) junior consultant.  
• Strikes the right balance between being a colleague, friend, and coach. 
• Helps the coachees to consistently deliver high quality work, gets positive feedback from colleagues and clients alike. 
• Helps the coachees feel empowered and encourages them to take control of their career.  
• Spots any burnout / fatigue before it is an issue and is a positive role model of this. 
• The Senior Insight Manager conducts performance reviews and guides them through their career path. 
• Upon request, gets involved in the brainstorming, creation, and delivery of internal training, with support from the Learning & Development manager. 

Skills, Knowledge & Expertise

• Report Writing: Ability to communicate complex research findings effectively, and in English. 
• Leadership: Motivate and guide the team, build trust, and ensure project success. 
• Proposal Writing: Craft compelling proposals for funding and project management. 
• Statistical Software Knowledge: Familiarity with tools like SPSS etc. 
• Problem-Solving: Address challenges promptly to keep projects on track. 
• Analytical Skills: Interpret data and provide meaningful insights. 
• Budgeting: Manage project budgets efficiently. 
• Presentation Skills: Convey research results to stakeholders. 
• Education level: A bachelor's degree in relevant field (e.g. psychology, social studies, policies, business, etc). 
• Experience: At least 5 years as researcher 
• Proven Track: Demonstrated success through impactful research projects.