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Job Description
Work Flexibility: Hybrid
What will you do:
- Basic knowledge and understanding of complaint handling process as required by regulatory agencies.
- Provide updates within Trackwise on status of product field action executions and event detail information.
- Monitor and facilitate product return for complaint investigation and analysis, including communicating directly with customers and sales teams.
- May support international and domestic complaint entry.
- Work with internal supporting teams on quality of data coming into post market
- May monitor, create, and assign regulatory communications to quality specialists for resolution.
What you will need:
Basic Qualifications:
- 2 to 5 years relevant experience required
- Basic knowledge and understanding of complaint handling and product field action process as required by regulatory agencies
- Basic knowledge on Trackwise
- Basic understanding of how to comply with constantly changing regulatory procedures preferred
Preferred Qualifications
- Must possess strong interpersonal skills including written and oral communication.
- Must be able to bring tasks through to completion with minimal supervision.
- Must have the ability to prioritize work and keep detailed and confidential records.