Job Description
Velociti is the industry-leading technology and consulting solutions provider, proudly serving enterprise customers and partners with cutting-edge services.
What You’ll Do:
• Schedule and manage day-to-day responsibilities/activities of field technicians.
• Work closely with project managers, schedulers, account managers, and other team members to ensure alignment on project schedules.
• Plan, execute, and finalize schedules according to strict deadlines and within budget.
• Interface with customer/clients on a regular basis, providing project status and problem resolution.
• Provide technical guidance and direction for field technicians.
• Maintain appropriate levels of communication to ensure the customer is well-informed before, during and after service engagements.
• Develop, maintain, and manage project schedules in the time frame promised to the customer.
• Ensure the quality and completeness of work performed meets or exceeds the expectations of the customer.
• Assist Account Team with billing for time & materials services and service agreements.
• Accurate completion, timely submittal and archival of required service documentation.
• This includes Velogic data accuracy, Customer Acceptance Forms and weekly billing.
Working conditions:
Working schedule:
B Shift
🕒 3:00 AM – 12:00 PM CST
Working days: Thursday – Monday
Days off: Tuesday, WednesdayN Shift
🕛 12:00 PM – 9:00 PM CST
Working days: Wednesday – Sunday
Days off: Monday, TuesdayW Shift
🕚 11:00 AM – 8:00 PM CST
Working days: Wednesday – Sunday
Days off: Monday, TuesdayA supportive team
Competitive Salary in USD
Remote or office mode of work
10+ business days of paid time off
English courses
Equipment provided