Inspector Team Leader

As an Inspector Team Leader, you'll be reporting to an Global Operations Manager and working as a part of our Operations team in Bangkok, Thailand

Your main responsibilities will be to:

• Supervise and support the inspector team in Thailand through daily follow-up, strong monitoring of field activities, and KPI-based performance management.
• Conduct unannounced inspections, shadow inspections, on-site audits, and performance evaluations to ensure compliance with QIMA standards.
• Act as a trainer and coach by providing technical guidance, organizing weekly/monthly case-sharing sessions, and strengthening team capability and engagement, including freelance inspectors.
• Maintain a strong on-site presence (4–5 times per week) to closely monitor operations and inspection quality.
• Propose and implement solutions to improve service standards and prevent quality issues in inspection activities.
• Lead claim investigations from clients and implement corrective action plans when required.
• Support business development by representing QIMA in customer meetings, providing technical expertise, and launching inspection programs.
• Oversee operational aspects of key client inspection programs while maintaining strong relationships with suppliers and factories.
• Optimize and manage operational costs within the region.

Qualifications

In order to be successful in this role, you must have:

• Thai national based in Bangkok, Thailand, with a mature professional profile and strong leadership presence
• Minimum 8 years of experience in team management, preferably in inspection, quality control, or field operations
• Proven experience in field operations management, team supervision, coaching, and performance management
• Strong ability to manage operational challenges, drive discipline, and ensure inspection quality standards
• Experience working in fast-paced operational environments with strong decision-making and problem-solving capabilities
• Professional working proficiency in English, both written and spoken

Skills

• Leadership and people management
• Quality control and inspection expertise
• Strong communication and stakeholder management
• Analytical and data-driven mindset
• Detail-oriented and proactive approach
• Reporting and follow-up management
• Tech-savvy with a data-driven mindset and the ability to work effectively across operational systems and digital tools.
• Strong professionalism and team collaboration skills

If this opportunity matches your profile, we would love to hear from you!

Please submit your CV in English to Anna Nguyen at [email protected] or contact via WhatsApp at +84 917043302.