Receptionist/Administration Assistant
Job Description
Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
The Salvation Army at The Phillip Street Community and Families Precinct has a focus on excellent service delivery partnering with the wider community to help transform one life at a time with the love of Jesus. Offering community focused programs such as Moneycare, NILS, Case Work, Connect and many others.
About the role
We are seeking a values-driven and dedicated Receptionist/Administration assistant, reporting to the Community Services Manager. This is your opportunity to welcome and support visitors to the Phillip Street Community and Families Precinct, ensuring a calm, safe and professional reception experience. Facilitating the smooth running of the building for tenants, while providing referral pathways to support achieve TSAs Mission, Vision and Values.
You will successfully
- Provide high-quality customer service as the first point of contact for visitors, tenants and community members, including referrals and reception duties.
- Manage general administration tasks such as answering calls, handling correspondence and mail, filing, photocopying, and monitoring shared inboxes and calendars.
- Support community programs including food relief distribution, maintaining foodbank supplies, and coordinating seasonal programs such as Christmas bookings.
- Assist with finance processes including generating and processing invoices, managing donations, and maintaining accurate financial records.
- Coordinate facilities, room hire and events including building access, supplies, room setups, digital signage, and ensuring documentation for bookings is complete.
- Maintain safety, compliance and organisational support including reporting hazards, supporting emergency procedures, liaising with internal teams, maintaining confidentiality, and providing relief support when required.
- Liaise with TSA’s Community Fundraising and Brand/Marketing Teams to support creation of new resources and ensuring displayed collateral is updated as needed. Maintain data base and advertised services across social media platforms
This is a permanent part-time position, 24 hours per week based at our Phillip Street Precinct located in Gladstone, QLD. Salary and conditions are in accordance with the SCHADS Level 2.1 award.
You will have
- At least 2+ years prior experience in a similar reception or co-ordination role
- Effective Computer skills using Office 365, SharePoint and OneDrive.
- Certificate 3 in Business Administration would be an advantage
- A national police record check is required
- A Working with Children Check is Required (QLD Blue Card)
- First Aid Certificate (or willingness to obtain one)
What we offer
- Flexible working conditions
- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
- Employee Assistance Program - Independent confidential counselling service
- Financial, retail and lifestyle discounts and benefits
- Discounted health and fitness programs through Fitness Passport
- Up to 8 weeks leave per year through our purchase leave scheme
- Generous Parental Leave offering of 12 weeks
- Up to 5 days paid leave per year to support a TSA program or activity
- An inclusive culture of dedicated, passionate, and professional team members
- Positively supporting and impacting the lives of others through your career contribution
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration