Risk & Insurance Manager
Job Description
The Risk & Insurance Manager is responsible for managing the insurance programs and risk mitigation strategies. This role manages insurance coverage, renewals, and risk assessments across all restaurant and corporate operations. Responsibilities include compiling and tracking financial risk exposures, evaluating and tracking overall cost of insurance and will administer the Risk Management Information System (Origami). The position will also develop and implement analytical tools/reports to most effectively communicate internally and field leadership teams. This position will be responsible for data collection/analysis and tracking of all relevant risk management metrics. The ideal candidate is analytical, collaborative, and passionate about creating a safe and resilient environment for our teams and customers.
Responsibilities
The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities. Reliable and dependable attendance is required.
- Manage all aspects of corporate insurance programs
- Manage all data inputs for RMIS system to ensure accuracy and optimal process management
- Coding/mapping third party claims administrator (TPA) data in Origami (system administration)
- Actuary data pulls – submission of loss runs
- Produce monthly trend reports for operations/others
- Track information for statement of values (property insurance)
- Code vendor invoices for payment and process insurance recoveries
- Support underwriter meetings
- Compile data for insurance renewal submissions
- First level back up for customer service support positions
- Certificate of insurance handlings
- Uploading insurance policies into Origami
- Respond to Service Channel insurance compliance inquires
- Coordinate annual insurance renewals, policy reviews, and broker relationships
- Monitor claim trends and develop strategies to reduce frequency and severity
- Support internal teams with claim-related inquiries and documentation
- Conduct risk assessments
- Analyze loss data and prepare reports for leadership to inform strategic decisions
- Maintain accurate records of policies, claims, certificates of insurance, and endorsements
Qualifications
- Bachelor’s degree in risk management, Business Administration- Accounting/Finance, or related field
- 5+ years of experience in insurance and risk management, preferably in hospitality or retail
- 3 + years of administering RMIS systems is preferred
- Excellent analytical, organizational, and communication skills
- ARM, CPCU, AIC or other relevant certifications preferred
Who We Are
First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch and lunch using the freshest ingredients available. Guided by its “Follow the Sun” culinary philosophy, First Watch’s chef-driven menu rotates multiple times per year to feature the highest-quality flavors at their peak, offering elevated executions of classic favorites, fresh juices like the Kale Tonic, and fan favorites such as the Lemon Ricotta Pancakes, Quinoa Power Bowl and signature Million Dollar Bacon. For every kid’s meal served, First Watch proudly donates a portion to organizations and causes making a positive impact to our communities – raising approximately $2.0 million to date. A recipient of many “Best Breakfast” and “Best Brunch” awards, First Watch was voted #1 Best Breakfast by Newsweek’s Readers’ Choice Awards 2025, and also named 2025 and 2024’s #1 Most Loved Workplace in America by the Best Practice Institute – an accolade most recently featured in The Wall Street Journal – after appearing on the list in 2022 and 2023, as well. With a commitment to quality, hospitality and community, First Watch is redefining Daytime Dining across more than 630 First Watch restaurants in 32 states. For more information, visit www.firstwatch.com.
First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
- Bachelor’s degree in risk management, Business Administration- Accounting/Finance, or related field
- 5+ years of experience in insurance and risk management, preferably in hospitality or retail
- 3 + years of administering RMIS systems is preferred
- Excellent analytical, organizational, and communication skills
- ARM, CPCU, AIC or other relevant certifications preferred
The essential functions in this job description are not all-inclusive of this position’s duties and responsibilities. Reliable and dependable attendance is required.
- Manage all aspects of corporate insurance programs
- Manage all data inputs for RMIS system to ensure accuracy and optimal process management
- Coding/mapping third party claims administrator (TPA) data in Origami (system administration)
- Actuary data pulls – submission of loss runs
- Produce monthly trend reports for operations/others
- Track information for statement of values (property insurance)
- Code vendor invoices for payment and process insurance recoveries
- Support underwriter meetings
- Compile data for insurance renewal submissions
- First level back up for customer service support positions
- Certificate of insurance handlings
- Uploading insurance policies into Origami
- Respond to Service Channel insurance compliance inquires
- Coordinate annual insurance renewals, policy reviews, and broker relationships
- Monitor claim trends and develop strategies to reduce frequency and severity
- Support internal teams with claim-related inquiries and documentation
- Conduct risk assessments
- Analyze loss data and prepare reports for leadership to inform strategic decisions
- Maintain accurate records of policies, claims, certificates of insurance, and endorsements