Assistant Housekeeping Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

What you will have an opportunity to do:

The Assistant Housekeeping Manager is responsible for the daily oversight and leadership of the housekeeping department including but not limited to, maintaining cleanliness, service and quality standards of guest rooms, laundry facilities, uniform distribution, while leading, training, and mentoring a team of room, linen, and uniform attendants to exceed guest expectations.

All duties are performed in accordance with department and Sunseeker Resort policies, practices, and procedures. 

POSITION RESPONSIBILITIES/DUTIES:

• Ensures standardization and quality of all work done by providing continual supervision of Housekeeping Staff via work area inspections.
• Ensures all lockers are well stocked and clean as well as order supplies as needed.
• Ensures accurate records for guest areas, public areas and hallways in need of repair and their reporting to the proper channels (i.e., Facilities, Management, etc.).
• Responsible for daily accurate paperwork of work areas that may need service.
• Responsible for promptly and accurately reporting to a manager any work area not covered.
• Responsible for Lost & Found items to be turned into proper authority, and to report any accidents to security.
• Assists in conducting physical inventory of linen.
• Conducts daily briefings and schedules meetings with Resort Services team members.
• Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction
• Maintains effective lines of communication with leadership and team members to ensure understanding of goals and objectives.
• Creates and maintain a work environment that promotes service, teamwork, performance feedback, individual recognition, mutual respect, and team member satisfaction.
• Trains team members, as necessary, to ensure departmental standards are met. Mentors, provides guidance and implements strategies to keep the staff motivated
• Works closely with Public Area staff as well as Uniform Control staff in additional tasks/responsibilities to optimize advancement opportunities available.
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership 
• Continue to learn and be on the forefront of new technology for the hotel industry
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction 
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
• Perform other functions as needed

What are we looking for?

EDUCATION & EXPERIENCE:

Required:

• Minimum of two (2) - three (3) years of housekeeping experience in a hotel/resort setting
• Minimum of two (2) - three (3) years in a supervisory role
• Experience with Forbes Star and AAA Diamond standard a plus 
• Bilingual in Spanish Preferred

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.