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Front Office Trainee
China-HangzhouPosted 3 months ago
Internshiponsite
Job Description
Front Office Trainee
Application Deadline: 31 July 2026
Department: Rooms Division, Front Office & Guest Services
Employment Type: Internship
Location: China - Hangzhou
Compensation: ¥2,500 - ¥3,000 / month
Description
- Welcome, facilitate and bid farewell to as many guests as possible.
- Top VIPs MUST be welcomed upon arrival, escorted to their rooms and bid farewell upon departure.
- Ladies with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
- Obtain as much information about a guest’s stay to be entered in the guest history.
- Welcomes visitors to the hotel, assist with general information, internal promotions and directions.
- Handles guest complaints and requests in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
- Maintains a record of all complaints and requests, follows up and informs concerned operating departments.
- Performs special projects and related duties as assigned.
Key Responsibilities
- Performs special projects and related duties as assigned
Skills, Knowledge and Expertise
- For international students currently in China
- The school can provide an internship visa
- Can offer an internship period of at least six months
- English is the native language, and Chinese can be used for basic conversation
- The school can provide an internship visa
- Can offer an internship period of at least six months
- English is the native language, and Chinese can be used for basic conversation