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Job Description
- Own the end-to-end incident management process, from real-time response and investigation to the execution of scalable root cause analysis findings and corrective actions.
- Participate in on-call rotation supporting critical incident response.
- Liaise with regional counterparts, as well as the program owners on the Data Center Incidents and Availability team to ensure global collaboration.
- Liaise between Data Center campus members, Tech Incident Response Team (Tech-IRT), network security, and the crisis management groups to ensure incidents are effectively communicated and understood by all stakeholders.