Senior Multinational Client Services Technician

Senior Multinational Client Service Technician The Middle Office Operations team are responsible for ensuring that operational tasks undertaken by Shared Services / Global Operations are managed appropriately, provide support to Underwriting and ensure that the administrative processes for the end-to-end policy lifecycle are run efficiently and at a high quality to serve internal and external clients

Within this role you will primarily be responsible for supporting the Multinational Servicing Global Programme Portfolio

The team support Underwriters and other internal Stakeholders to provide tailored Multinational Service Solutions for Clients and Brokers

They assist on the design and delivery of strategic change initiatives affecting the Middle Office Underwriting business

Example projects include the operational design strategy for Brexit, the design and execution of an offshore service centre move between countries and supporting the data and system workstreams for a new legal entity creation

What you’ll be doing What will your essential

include

Complete end to end servicing on basic renewal Multinational accounts including all prebind and post bind tasks

Complete basic premium allocations and tax overviews Provide detailed tracking of premium and policy issuance for internal and external parties Processing co-reinsurance and facultative renewal policies and ensuring accurate payments are made

Ensure data quality accuracy ratios at the defined level/met Support project work to ensure that existing processes meet

including UAT Data input to support existing backlog clean up exercises Review accounts queries and either instruct, or process as required Develop an internal network for facilitating the transfer of information and data between functions and departments Develop good knowledge with regards to systems and processes, keep abreast of new guidelines published Assist with the monitoring KPIs through reporting  Ad Hoc tasks as assigned by manager What you’ll bring We’re looking for someone who has these abilities and skills: Experience in the Insurance Industry Microsoft Office knowledge – particularly Excel Good organisational and analytical skills Excellent verbal and written communication skills Ability to work in a team environment Desired Skills and Abilities: Knowledge of Multinational Programme Servicing Knowledge of Insurance Taxes and completing premium allocations Knowledge of Reinsurance including treaties and facultative What we offer AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks

For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it

How

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward

Learn more at axaxl.com

Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic

At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success

That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential

It’s about helping one another — and our business — to move forward and succeed

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements Enhanced family-friendly leave

Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity

AXA XL is an

Employer

Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security

It provides competitive

and personalized, inclusive

that evolve as you do

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence

Sustainability At AXA XL, Sustainability is integral to our business strategy

In an ever-changing world, AXA XL protects what matters most for our clients and communities

We know that sustainability is at the root of a more resilient future

Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations

Our Pillars: Valuing nature: How we impact nature affects how nature impacts us

Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future

We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans

Addressing climate change: The effects of a changing climate are far-reaching and significant

Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption

We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions

Integrating ESG: All companies have a role to play in building a more resilient future

Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business

We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs

These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving

For more information, please see axaxl.com/sustainability.