Senior Manager - Digital Product Management

• The New Product Development Team is a key team within the International Card Services Centre of Excellence, responsible for the development and delivery of a suite of solutions for all segments across the world. We are looking for a multi-faceted leader who can translate customer needs into best-in-class solutions and executable plans and drive delivery, across multiple teams, to bring these products to market.

The successful candidate will engage optimally at all levels and across numerous business units, functions to deliver key projects. In partnership with CPD and country delivery teams, this role will:

• Identify and translate conceptual business requirements into product capabilities and features incorporating all edge cases, controls, market nuances and acceptance criteria.
• Partner with Country and Central Product Management teams to define MVP features, curate backlog items, and a sound release approach.
• Provide detailed explanations of required CX associated with features to the platform teams to inform solutions.
• Partner with internal cross-functional collaborators (Marketing, MarOps, Finance, Risk, Fraud, Credit, Compliance, GCO/Legal, Technologies etc.) to identify requirements and ensure key deliverables are met.
• Drive execution and implementation of the new capabilities ensuring they meet market needs, desired customer experience and adhere to local regulatory, compliance and risk requirements.
• Partner with Product and Engineering Teams to assess feasibility and solution design. Identify any gaps in proposed solution / execution approach, recommend alternatives, and drive alignments and resolution with key stakeholders.
• Identify the optimal go-to-market approach and tactical roadmaps for multi-market programs/ solutions. 
• Track, lead and aim to resolve issues and risks or raise to governance forums for the removal of obstacles.
• Build, own and drive E2E Project Plan that span across tech dev, market enablement activities, and governance reviews (i.e. AEMP54). 
• Ensure program is organized with a trackable project plan, status reports, RAID logs for the purpose of Program updates such as Steer Cos, Core team update forums, etc. Drive required internal communication and governance.

• Proven ability to define a set of user stories and use cases that pinpoint customer needs for solutioning and deliver the required value proposition. Credit Card and Loyalty experience required.
• Understanding of platforms and their integrations with an understanding of how APIs work.
  E2E project management skillset across non-technical and technical teams.
• Strong Analytical Skills – ability to collect and analyze information for problem solving and definition of potential solutions.
• Strong ability to envision the big picture, and connect the dots across platforms, CX, business processes.
• Excellent Communications Skills – ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds.
• Proven ability to get results, adequate sense of urgency, work well with and influence different levels of the organization and with customers and partners.
• Proven track record of delivery in a matrix environment, dealing with multiple collaborators and driving project governance and partner management.
• Personal Excellence – High degree of integrity, comfortable speaking up for what is right as well as reporting/raising risks and concerns.
• Collaboration & Relationship Skills – strong relationship management and conflict resolution skills. Proven track record of positively collaborating with and influencing partners in a matrix environment to achieve outcomes without direct responsibility.
• Comfortable challenging the status quo to drive alternate solutions and testing new ideas to meet customer needs.
• Learns from mistakes and setbacks demonstrating resilience.
• High Energy/Flexibility – Must be a highly motivated self-starter, flexible with working hours to accommodate multiple time zones.
• Experience of delivering via the Agile methodology. SAFE certification, Project Management certifications and Agile Product Owner certifications preferred.

Preferred Qualifications:

• Experienced manager with knowledge of American Express products and business operations will be a plus.

The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. 
 
Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions 
 
The job posting is for an existing vacancy. 
 
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: 

• Competitive Base Salaries 
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities 

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.