Staff Residential Property (SRP) Assistant (m/f/d)
Job Description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Staff Residential Property (SRP) Assistant (m/f/d)
About the Role
As our SRP Assistant, you'll be the go-to person for delivering top-notch residential property services. You'll own the complete property cycle—from finding the perfect rental to coordinating smooth move-ins and move-outs. Think of yourself as the connector between client staff, landlords, and our FM team, making sure everything runs like clockwork.
You'll juggle planning, coordinating, and executing property works while managing all staff relocations. Working with JLL teams and subcontractors, you'll ensure every property meets high standards and all the necessary requirements. This role is perfect for someone who thrives on variety, loves problem-solving, and genuinely enjoys making people's lives easier.
What You'll Do
Property & Move Management
- Get properties move-in ready and meet those all-important deadlines
- Master the details—leases, invoices, H&S documents, you name it
- Keep finance, lease admin, and tech teams in the loop so systems stay updated and payments flow smoothly
- Create thorough inventories with photos and documentation
- Orchestrate seamless move-ins and move-outs with minimal stress for everyone involved
Relationships & Communication
- Be the friendly face and main contact for residents in your properties
- Build great relationships with landlords, agencies, and occupants
- Handle day-to-day liaison and know when to escalate to your manager
- Keep everyone informed, happy, and supported throughout their journey
Coordination & Quality Control
- Schedule and oversee subcontractor work and internal team activities
- Plan appointments that work for everyone
- Monitor works to hit KPIs and SLAs consistently
- Handle claims and insurance matters efficiently
- Balance health and safety requirements with getting things done right
Safety & Compliance
- Champion safe working practices across all activities
- Stay on top of processes, procedures, and documentation
- Help create a culture where safety and continuous improvement go hand in hand
- Keep reporting accurate and timely
Collaboration & Engagement
- Partner closely with your SRP Manager, Facilities Manager, and client teams
- Join forums and meetings to stay connected on estates and facilities topics
- Bring fresh ideas and contribute to making things better
We'd Love to Hear From You If...
- You have a degree or equivalent hands-on experience in property management
- You've worked in commercial or residential property and know your way around
- You've coordinated maintenance work and managed vendor relationships successfully
- You're an excellent communicator who can talk to anyone—from senior execs to suppliers
- You're comfortable with Microsoft Office and pick up new systems quickly
- You can juggle multiple priorities without breaking a sweat
- You make smart decisions and solve problems creatively
- You're super organised and keep meticulous records
You Are
- Reliable and trustworthy—people can count on you
- Discreet and able to handle confidential information professionally
- A self-starter who doesn't need constant direction
- Detail-oriented but also able to see the big picture
- Passionate about delivering exceptional service
- Someone who builds relationships easily and enjoys working with diverse people
- Proactive about planning ahead and setting others up for success
If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements.
We’re interested in getting to know you and what you bring to the table!
Help shape JLL
We look forward to receiving your application, stating your earliest possible starting date and your salary expectations.
Please understand that paper applications cannot be accepted and, due to reasons of data protection, will be destroyed.
Jones Lang LaSalle SE
Your contact:
Stefanie Korte
Location:
On-site –Vienna, AUTJob Tags:
HiringIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.