Meeting Management/Internal Communication, Internal Communications Group - General Affairs Section, Rakuten Total Solutions, Inc.

Job Description:

Business Overview

Rakuten Group operates on the fundamental principle of empowering people and society through innovation.

Starting with the internet shopping mall "Rakuten Ichiba," the group offers over 70 diverse services including EC services such as the travel reservation site "Rakuten Travel," financial services like "Rakuten Bank," and professional sports.

Department Overview

Belonging to the Internal Communications Group within the General Affairs Section at Rakuten Total Solutions, Inc. (RTS), our group drives organizational engagement by managing all-hands meetings and serving as a bridge between RTS management team and employees. By sharing management messages and showcasing our people and projects, we foster a strong sense of community and shared purpose. Furthermore, we are responsible for the all-hands meeting operations for Rakuten Mobile, Inc. (RM), extending our expertise to support internal communication across both companies.

Position Details

Join our RTS Internal Communications Group and take charge of planning and executing all-hands meetings for RM/RTS employees, and RTS’s internal communication initiatives to foster engagement and collaboration across the organization.

Key Responsibilities:

- Plan, prepare, and execute all-hands meetings for RM /RTS employees

- Plan and execute RTS’s employee engagement events

- Develop RTS’s internal communications contents (planning, interviewing, channel/portal updates, etc.) using internal platforms

- Plan, prepare, and execute follow-up sessions related to the RM’s internal employee recognition program

- Conduct post-event surveys, analyze results, and propose improvements

Preferred Candidate:

We are seeking someone with excellent communication skills who can collaborate effectively with both RM/RTS’s stakeholders and share information clearly. The ideal candidate is dedicated to building strong employee connections, enhancing engagement, planning and executing internal events, working collaboratively in a team, and adapting flexibly to different situations.

Mandatory Qualifications:

- Working experience (at least 3 years)

- Proficiency in English at a business level (TOEIC 800 or higher)

- Practical experience in meeting management, administrative operations, planning and executing internal/external events, and project management

- Excellent communication skills to collaborate seamlessly with internal and external stakeholders

- Proficiency in basic IT tools (e.g., Zoom, Microsoft Office, Viber, Teams, SharePoint, etc.)

Desired Qualifications:

- Experience in video editing

Other Information:

Additional information on Location

Rakuten Crimson House Or, Shinjuku Eastside Square

Additional information on Secondment

This position is employed by Rakuten Group, Inc. with a secondment to Rakuten Total Solutions, Inc.

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Languages:

English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)