German Payroll Lead

I.  GENERAL INFORMATION 

Role Profile 

Job Level 4S – Delivery, Lead Specialist 

Reporting To 

Job Level 5 – Delivery, Senior Manager 

Direct Reports 

None 

II.  ROLE DESCRIPTION  

Overall objective of the Role  

Responsible for supporting the country and using your functional and technical expertise and country specific knowledge to support the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines 

Main Responsibilities 

Delivery Key responsibilities: 

• Support Managers with client engagement, ensuring all information is accurate and provided on time  

• Support the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager  

• Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized  

• Lead projects designed to improve customer satisfaction and business performance  

• Provide daily functional support to the teams, to support the successful delivery of payrolls  

• Responsible for the maintenance of the Country Solution workbook  

• Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed  

• Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate  

• Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes  

• Responsible for Year End to ensure deadlines are met successfully  

• Proactively identify upsell opportunities  

• Support Management with the resolution of client escalations, along with lessons learnt  

• Upskill and develop team members through training delivery and coaching to enable them to fulfil their role  

• Alight Security Standards are adhered and followed  

• Ability to recognize and deal appropriately with sensitive and confidential information 

• Time Recording to be completed on time and accurately  

• Contribute to team meetings and raise any issues immediately to your Operations Manager  

• Ensure you are up to date with all Alight announcements and communications 

• Build good relationships with all lines of businesses  

• Participates in projects as needed and assigned 

Key Criteria to monitor performance  

• Adherence to all Security and Compliance procedures 

• 100% Attainment of customer SLA agreements 

• Adherence to quality standards 

• Adoption and support of innovation initiatives 

• Reduction of client escalations through knowledge transfer to both clients and colleagues 

• Demonstrate professionalism and act responsibly 

• Ability to effectively communicate with all levels within the business 

Alight Core Competencies 

• Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.  

• Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement 

• Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities 

• Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities 

• Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way 

III. REQUIRED EXPERIENCE 

Professional / 

Job Experience 

• Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll 

• Ability to identify and mitigate risks 

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint 

• Flexibility to support a global and fast paced environment  

• Attention to detail 

• Excellent written and verbal skills 

• Self-motivated and a willingness to learn  

• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures 

Academic Degree 

Education and Training 

Essential  

• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience 

• 5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment 

• Expert knowledge on payroll processes, practices and associated legislation 

Desirable  

• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred 

• Payroll certifications, PDL, VPS 

• Experience managing small-medium scale projects