NPI Software Trunk Scrum Master

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Key Responsibilities

•In this role, you will have the opportunity to:

• Lead and facilitate core Scrum ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives. 
• Guide the team in defining clear sprint goals and maintaining focus on agreed delivery commitments. 
• Ensure the backlog is refined, prioritised, and maintained in a ready state in line with the delivery plan. 
• Drive effective refinement of future sprint scope to improve story readiness, execution quality, and delivery predictability. 
• Identify, manage, and remove impediments affecting team progress, escalating wider risks, issues, and dependencies where appropriate. 
• Partner with the Project Manager and relevant stakeholders to manage items beyond the team’s direct control and ensure alignment across interfaces. 
• Support the resolution of inconsistency dashboard issues and other delivery governance matters impacting team effectiveness. 
• Foster a high-performing team environment that encourages participation, accountability, collaboration, and mutual respect. 
• Coach the team in self-organisation, cross-functional working, and the disciplined application of Scrum principles and Agile values. 
• Ensure sprint increments are demonstrated effectively and that feedback is incorporated into ongoing planning and improvement. 
• Facilitate meaningful retrospectives, driving actionable improvement plans and ensuring follow-through across subsequent sprints. 
• Protect the team from unnecessary interruption during the sprint and help maintain focus on committed outcomes. 
• Mediate conflicts constructively and promote open, effective communication within the team and across stakeholder groups. 
• Provide ongoing guidance and coaching to strengthen Agile maturity and maintain alignment with current Scrum practices. 
• Support coordination of goals, priorities, and dependencies across teams to enable integrated delivery. 

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

• Proven experience as a Scrum Master supporting delivery in complex software, engineering, or technically regulated environments. 
• Strong practical knowledge of Scrum theory, Agile principles, and servant leadership practices. 
• Demonstrated experience facilitating Agile ceremonies and enabling high-performing delivery teams. 
• Experience managing impediments, risks, dependencies, and stakeholder interactions within structured delivery environments. 
• Proficiency with Agile and delivery tools such as JIRA; familiarity with GitHub or similar configuration management tools. 
• Strong communication and influencing skills, with the ability to work effectively across technical teams and project leadership. 

Skills and Competencies

• Strong facilitation, coaching, and servant leadership capability. 
• Ability to drive team effectiveness, accountability, and continuous improvement. 
• Excellent interpersonal and stakeholder management skills. 
• Sound judgement and strong problem-solving capability in complex delivery environments. 
• Ability to handle conflict constructively and maintain team cohesion. 
• Clear, concise verbal and written communication. 
• Strong organisational skills and the ability to manage competing priorities with discipline and focus.