Case Management Officer - Talent Pool

Case Management Officer (Custody)

Corrective Services NSW

Talent Pool Creation

Location – Bathurst, Lithgow, Kirkconnell Correctional Centres

Employment type – Ongoing and Temporary Full time positions

Salary – $99,938 - $110,271

Grade – Clerk Grade 5/6

Your role

This role is responsible for delivering evidence‑based case management to a diverse caseload of offenders, ensuring their individual risks and needs are addressed to maximise rehabilitation opportunities and reduce reoffending.

What you’ll do

As a valued member of our dedicated team, you will:

• Deliver high‑quality, evidence‑based case management services to offenders, ensuring all activities align with relevant legislation, policies and guidelines.
• Conduct comprehensive assessments to identify risks, needs and strengths, using these to develop personalised case plans that support offenders through their rehabilitation journey.
• Apply motivational interviewing and strengths‑based approaches to support behavioural change and encourage offender accountability.
• Work collaboratively with internal and external service providers to connect offenders with programs and interventions that best align with their individual case plans.
• Monitor progress against case plans, ensuring compliance with judicial and departmental requirements, and preparing timely reports and documentation.
• Build and maintain strong relationships with stakeholders to support effective reintegration planning and assist offenders in making a successful transition back into the community.

What we’re looking for

We’re seeking an individual who brings:

• Demonstrated experience delivering evidence‑based interventions to diverse offender groups, including those with complex needs.
• Proficiency in using risk assessments and case management tools to design targeted, outcomes‑focused intervention plans.
• Strong analytical and problem‑solving skills, with experience addressing challenging behaviours using proven behavioural intervention strategies.
• Sound understanding of contemporary correctional practices, with a commitment to offender rehabilitation and reducing reoffending.
• Experience working effectively within multidisciplinary teams to provide cohesive, person‑centred case management support.
• A current Certificate IV in Correctional Practice with the relevant Units of Competency or the ability to complete the qualification through the Corrective Services Academy within required timeframes.
• Tertiary qualifications and/or equivalent experience in human services or related fields (preferred but not essential).

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) and Corrective Services NSW (CSNSW)  provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• What different approaches have you used in talking with different people? How did you know you were getting your point across?

• Describe a recent work situation that required you to perform several tasks, or work on several projects at the same time. What did you do?

Applications close 28th June 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Susie McLean via email on [email protected].

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Aeron Santos via email on [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool is being created for future ongoing and temporary roles and is valid for a period of up to 18 months. Priority will be given to filling the role at Bathurst, Lithgow, Kirkconnell.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.