Associate

• Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

• Good verbal and written communication skills in English.
• Strong customer service mindset with good communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• High school diploma or equivalent and above.
• 0–2 years of experience (freshers welcome!).

• Working Location: Navi Mumbai , Airoli
• Timings: 8 Hours plus 1 Hour break
• Perks: Cab facilities available (within 25 Kms of office location).

Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [email protected]