Job Description
A Marketing Representative is require to deliver fast, friendly, and professional service while accurately entering customer information and maintaining data integrity. Representatives must be knowledgeable about program benefits and effectively communicate them to guests, contributing to a positive and engaging customer experience.
1. Adhere to and understand all Grand Victoria Casino and Marketing standards, policies and procedures.
2. Obtain a strong understanding of the Internal Control Systems (ICS) as well as the Minimum Internal Control Standards (MICS).
3. Ability to comply with and maintain the Grand Victoria Casino’s Family Style Service.
4. Capability to answer a variety of questions regarding Grand Victoria Casino and services.
5. Efficiently enroll new members into the Caesars Rewards program.
6. Accurately input player information into the Casino Management System.
7. Correctly answer all questions related to direct mail programs and mail delivery, seeking out clarification from management, as needed.
8. Adheres to all Caesars Rewards policies and procedures as outlined in various program related manuals.
9. Responsible for the execution of all aspects of the Caesars Rewards program.
10. Perform all tasks that may be assigned in the futur
- Must be at least 21 years old
- High school diploma/GED required. One year of face-to-face customer service experience required.
- Certificate/License: Level 3 Occupational Illinois Gaming Board License
- Ability to stand for long periods of time,
- Ability to lift, carry and manipulate supplies weighing up to 25 pounds.
- Requires bending and/or reaching from floor level to approximately 6 feet in height.
- Requires normal vision and hearing range, eye/hand coordination and ability to distinguish letters and symbols, proficient with working regular office equipment (computer, telephone, radio, calculator, copy machine and fax machine).
- Excellent customer service skills and have a professional demeanor; ability to communicate directly, telephonically, and electronically with co-workers, guests, general public.
- Work is performed in Caesars Rewards or Laurel Lounge, and/or an office environment; regular face-to-face interaction with guests as well as interactions over the phone; ability to tolerate varying conditions of temperature, noise levels; illumination and air quality
Salary Range: $17 - 17.50 per hour (Depending on Experience)
Benefits:
Full Time:
Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts