Amenity Manager

Amenity Manager

Full-time. Starting salary of $70-72k annually, plus medical/vision/dental plans, paid time off, paid sick, and commuter benefits. The property is located in Brighton Beach Brooklyn. 

• Deliver amazing customer service by having a hospitality-focused, customer-first mindset.
• Supervise and manage concierge and front desk, plus oversee fitness, pool, package room, and team members.
• Work with leasing and property management for resident move-ins and move-outs.
• Onboard and train team members, and provide ongoing coaching and proactive feedback.
• Utilize and market the company's app technology to increase customer awareness, usage of our programs, events, and ancillary sales. Coach team members to understand and market the application.
• Promote and sell amenity memberships, fitness packages, event tickets, and services on the app.
• Ensure all health and safety procedures are adhered to according to law.
• Your role is crucial not only in enhancing the lives of the customers within the property, but in improving the attractiveness and value of the property and/or membership packages offered by the property.
• Be the face of URBN Playground for all customer questions, concerns and needs.

YOU’RE GOOD AT

• Interacting with people with high level professional polish 
• Getting things done
• Negotiating with and managing people to get things done
• Scheduling and sending important reminders
• Using proprietary technology systems and software
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• Promoting services and partnerships
• Creating and managing budgets
• Noticing the little details and taking action to improve
• Using sound judgement to make decisions independently
• Dealing with challenging situations and responding to emergencies
• Being accountable and taking responsibility
• Handling phone calls and emails in a professional and efficient manner
• Building relationships with and coaching team members to maintain smooth operations

YOU NEED

• Confidence interacting with people using high level professional polish 
• Customer service savvy and proactive hospitality
• Sound judgement to make decisions independently
• Experience building relationships with and coaching team members to maintain smooth operations
• A college degree, or equivalent related work experience
• Several years work experience in amenity management or property management or hospitality industries, or similar
• Be able to obtain Lifeguard, CPR and First Aid certification within three months of employment
• Prior experience in managing people and work schedules
• A great sense of humor and sense of fun!

BROWNIE POINTS

• Prior experience in marketing or sales-related jobs
• Familiar with property manager software
• Fitness, pool, or hotel-related certification
• Additional language skills 

URBN Playground is a full-service amenity management, consulting, technology, and staffing firm headquartered in New York City. We built this company upon our passion for putting the human touch into amenity management. URBN Playground focuses on designing and delivering experiences, lifestyles, and moments that build connection and community – within cities, neighborhoods, and buildings.

https://www.urbnplayground.com/