Job Description
Established in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated in offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery needs, and redefines the everyday delivery experience by providing a convenient and efficient service.
Over the years, GOGOVAN has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India and Taiwan and will continue to expand globally. In August 2017, GOGOVAN merged with 58 Suyun, the leader in Mainland China’s intra-city logistics market, and increased GOGOVAN’s presence to over 300 cities, with more than 8 million registered drivers under its network.
We’re looking for a proactive Operations Executive to manage drivers, streamline deliveries, and ensure smooth operations! If you thrive in a fast-paced environment, love problem-solving, and can work shifts, weekends & public holidays, we want you!
Working Hours: Shift-based, 6:30 AM - 9:00 PM, Monday to Sunday (including Public Holidays, with Off-in-Lieu provided)
What You Will Deliver
- To handle incoming calls and requirements from drivers & clients
- To be responsible for order taking, route planning, and driver co-ordination
- Recruit, train, and induct employees to achieve and maintain a designed staffing pattern
- Driver and customer documentation and filing, update the database
- To consolidate the order to maximize the use of truck and vehicle
- Responsible for on-time connections from WH
- Assist manager in executing daily operations to achieve the monthly and quarterly KPI and business results in the department
- Assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations
Who You Are
- Experience in the logistic industry, warehouse, trucking company, or freight forwarding industry will be a plus
- Having project experience will be a plus
- Proficient in typing in Chinese and English as there are different groups of clients/customers from different backgrounds
- Fundamental Microsoft Office knowledge and experience, especially in Excel
- Enthusiastic about logistics, technology, and e-commerce
- At least 1 year of Logistic Industry experience
- Able to work under pressure and peak deliverables
- Able to work shift work, weekends, and Public Holidays