Assistance Services Specialist

Join Us as an Agent at AXA Partners

Make a real difference every day in a dynamic contact centre role where you’ll support customers during their most critical moments

Ready to apply

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Next step is for you to upload a simple CV; it doesn't need to be perfect

We don't use this to assess your suitability—your potential matters most

Before the interview, you'll complete short assessments to showcase your strengths

This helps ensure the role is a good fit for you

You'll receive more details upon applying, and our team is here to support you What you’ll be doing: Handling the helpline: receiving calls from customers in need of assistance Verifying customer data and insurance coverage

Organizing assistance using our network of service providers (e.g., arranging a visit to a medical facility or a home visit by a general practitioner abroad) Cooperation with AXA Partners’ international branches What you’ll bring: You are able to commute to the office in Ostrava (Czech Republic)

This is a hybrid position, requiring your presence in the office 3 times a week

Polish language at a native level English language at minimum B2 level (your English skills will be verified during the initial phone interview) Knowledge of German, French, Italian, or other foreign languages sufficient for communication is a strong advantage Secondary or higher education Excellent communication skills Availability and flexibility (shift work, including 2 weekends per month) Ability to organize your own work independently Proficiency in MS Office What we offer: At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that

You can expect to receive: Attractive fixed monthly salary of 30,200 CZK gross Full-time employment 25 days of vacation Regular quarterly bonuses Additional pay for weekend and night shifts Meal vouchers worth 150 CZK per day from day one, plus restaurants within walking distance of the office Choice of MultiSport card, Pluxee Flexi Pass, or Medicover private healthcare (subsidized 500 CZK/month) Home office 2 days per week (after training), including full IT equipment for your home office (notebook, monitor, docking station) Home office allowance (750 CZK/month) Development programs and courses, language learning support, access to LinkedIn Learning Fully covered life insurance Free travel insurance across Europe, including coverage for high-risk sports and roadside assistance Telemedicine access Friendly and supportive team Snacks and beverages in the office Easily accessible, modern office in Nova Karolina Park in the center of Ostrava To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics

If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected] Who we are: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide

What sets us apart

The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world

Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what

Helping others is our passion

Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters

Join a company that helps protect the forests

At AXA Partners, we plant a tree for every new recruit (with a permanent contract)