Job Description
Key Responsibilities:
Operational Support:
Support Butlers in delivering personalized and anticipatory service to guests.
Assist with packing and unpacking services by preparing required materials such as hangers, tissue paper, and other amenities.
Deliver guest amenities to arrival rooms in a timely and professional manner.
Pantry Management & Maintenance:
Ensure daily cleaning and maintenance of Butler pantries to the highest standards.
Restock pantries with tray mats, trays, cutlery, crockery, stationery, and other operating supplies (OS&E).
Monitor inventory levels and ensure readiness for service at all times.
Report any maintenance issues within Butler pantries promptly.
Interdepartmental Coordination:
Work closely with departments such as Engineering, Housekeeping, and Private Dining to ensure smooth operations and service excellence.
Communicate effectively to support guest requests and resolve operational needs efficiently.
Systems & Administration:
Utilize hotel systems such as Opera, Alice, and GXP to update guest requests and operational tasks as required.
Maintain accurate records and communication logs.
Compliance & Standards:
Adhere to HACCP guidelines and hygiene standards at all times.
Follow all corporate and hotel policies, procedures, and service standards.
Ensure compliance with health, safety, and security regulations within the workplace.
Maintain impeccable grooming and presentation standards in line with brand expectations.
Security & Reporting:
Report any maintenance, hygiene, or security concerns immediately to the MOD.
Report suspicious or unusual guest or staff behavior to Loss Prevention without delay.
Guest Experience & Brand Representation:
Conduct all duties in a courteous, professional, and efficient manner.
Always maintain clear and professional communication with guests and colleagues.
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.