Job Description
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.
The Senior Manager, Business Analyst will serve as a senior individual contributor responsible for driving the definition, governance, and delivery of enterprise Reference Data Management capabilities. This role partners closely with business stakeholders, data governance, technology, and control functions to translate complex business needs into scalable, well-governed data solutions that support regulatory, operational, and analytical use cases.
- Lead end-to-end business analysis for Reference Data domains, including requirements definition, data modeling alignment, and process design
- Translate business, regulatory, and operational needs into clear, actionable requirements and data specifications
- Partner with Data Governance, Risk, and Compliance teams to ensure alignment with enterprise data policies and controls
- Drive definition and adoption of reference data standards, taxonomies, hierarchies, and data quality rules
- Act as a key liaison between business stakeholders and technology teams to ensure accurate implementation of requirements
- Support data lineage, data quality, and data control initiatives related to reference data assets
- Lead stakeholder discussions, facilitate decision-making, and manage competing priorities across functions
- Contribute to roadmap planning, prioritization, and continuous improvement of Reference Data capabilities
Must Have Qualifications:
- 8–12+ years of experience in business analysis, data management, or related roles within financial services or a complex enterprise environment
- Deep understanding of Reference Data Management concepts, including hierarchies, golden sources, data standardization, and lifecycle management
- Strong experience with data governance frameworks, data quality, and data lineage principles
- Proven ability to translate complex business requirements into detailed functional and data specifications
- Experience working with cross-functional stakeholders including business units, technology, risk, and compliance
- Familiarity with data platforms, metadata tools (e.g., Collibra), and workflow tools (e.g., ServiceNow) preferred
- Strong analytical and problem-solving skills with attention to detail and data accuracy
- Experience supporting regulatory or audit-driven data initiatives is a plus
- Bachelor’s degree in Business, Finance, Information Systems, Data Management, or a related field required
- Master’s degree (MBA, MS in Data/Analytics, or related discipline) preferred
Leadership & Soft Skills
Executive communication: Ability to clearly articulate complex data concepts to senior stakeholders and influence decision-making
Stakeholder management: Strong ability to build relationships, navigate organizational complexity, and drive alignment across diverse teams
Ownership mindset: Operates with accountability, proactively identifies issues, and drives resolution
Structured thinking: Brings a disciplined, framework-driven approach to problem solving and delivery
Collaboration: Works effectively across business, technology, and control partners to achieve shared outcomes
Adaptability: Comfortable operating in evolving environments with shifting priorities and ambiguity
Coaching & influence: Provides guidance and mentorship to junior analysts and contributes to team capability building without direct people management
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.