Director - Facilities

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

As Director - Facilities, you will own the end-to-end management of Hard Rock Digital’s physical workspace environment across our four office locations. Your primary focus will be our headquarters in Davie, Florida, where you’ll be responsible for the day-to-day operations, maintenance, security, and continuous improvement of the facility. You will also provide remote oversight and periodic on-site support for our other office spaces.

You’ll be the go-to person for ensuring our workspaces are safe, efficient, and reflect the Hard Rock Digital brand. You’ll partner closely with internal stakeholders and external vendors to deliver a seamless facilities experience while maintaining compliance with all regulatory and group-level policies.

Key Responsibilities:

Facilities Management & Operations

• Oversee all aspects of the headquarter building including building maintenance, space planning, office fit-outs, and day-to-day operational readiness

• Manage preventive and reactive maintenance programs for HVAC, electrical, plumbing, fire safety, and general building systems

• Ensure the workplace environment meets health, safety, and accessibility standards at all times

• Develop and maintain facilities SOPs, emergency procedures, and evacuation plans

• Lead office moves, expansions, and refurbishment projects from scoping through delivery

• Act as the primary point of contact for building management and landlord relations at all sites

Vendor & Contract Management

• Source, negotiate, and manage contracts with third-party service providers including cleaning, maintenance, security, catering, and office supplies

• Conduct regular vendor performance reviews and ensure SLAs are met across all service contracts

• Manage RFP processes for new vendor engagements and contract renewals

• Maintain a vendor register and ensure all suppliers meet Hard Rock Digital’s compliance, insurance, and licensing requirements

Security Management

• Oversee physical security operations including access control systems, CCTV, visitor management, and alarm monitoring across all locations

• Manage relationships with on-site and contracted security personnel

• Coordinate with IT on cybersecurity-related physical access controls and data security

• Ensure compliance with HRD security requirements and group security policies

• Lead security incident response, investigation, and reporting processes

Business Continuity Planning (BCP)

• Develop, maintain, and regularly test the Business Continuity Plan for all Hard Rock Digital office locations.

• Conduct risk assessments for physical threats including natural disasters, power outages, and facility-related disruptions

• Coordinate with stakeholders to align BCP strategies with group-level policies and best practices

• Ensure disaster recovery provisions for critical workplace infrastructure are documented and actionable

• Working with relevant stakeholders plan regular workplace BCP drills and tabletop exercises, documenting outcomes and driving continuous improvement

Budget, Reporting & Stakeholder Management

• Manage the facilities budget across all locations

• Provide regular budget and planning updates to leadership and relevant stakeholders

• Produce monthly facilities reports covering maintenance activity, physical security incidents, vendor performance, and cost tracking

• Partner with relevant stakeholders on forecasting, accruals, and purchase order management

Multi-Site Support

• Provide remote oversight and coordination for our remote offices to ensure operational consistency

• Travel to remote offices on a periodic basis to conduct site inspections, support projects, and build relationships with local teams

• Standardize facilities processes and reporting across all locations while accounting for local regulatory and operational requirements

• Act as the escalation point for facilities issues at all sites