Vice President, Compliance

Vice President, Compliance Officer - U.S. Credit & Fraud Risk and Customer Protection and Risk Operations

The Global Risk & Compliance Organization (“GRC”) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. GRC creates and maintain the overall risk management framework, performs independent risk management assessment, and monitor risks.

This position will play a critical leadership position as a line of business compliance officer within the Global Compliance & Ethics organization providing compliance oversight over the U.S. operations of the Credit and Fraud Risk organization (CFR), as well as the Customer Protection and Risk Operations (CPRO) within the Global Services Group at American Express. 

As the Vice President of Compliance, U.S. CFR and CPRO, the successful candidate will lead a team responsible for providing independent compliance oversight and second-line effective challenge to ensure the business is building, enhancing, and maintaining an effective framework for compliance with applicable internal policies, laws, regulations. 

Specific responsibilities will include, but are not limited to, the following:

• Lead the engagement and effective challenge with CFR and CPRO business stakeholders on compliance/regulatory requirements applicable to projects and strategies.  
• Review and provide oversight on activities related to compliance risk management and strategies in all aspects of the credit lifecycle, both for Card and non-Card lending, for Consumer and Commercial LOBs from underwriting, eligibility criteria, spend limits, credit bureau reporting through collections, settlements, disputes, fraud prevention, and any issue management. 
• Active participation during CFR and CPRO councils and other planning meetings to provide effective challenge with respect to new, existing, and changing products, services and capabilities to confirm that appropriate compliance processes and controls are put in place to mitigate compliance risk. 
• Manage a team of Compliance professionals to execute all aspects of CFR and CPRO’s U.S.  compliance program, including Compliance Risk Assessment (CRA) and Regulatory Change and Inventory Management (RCIM) and provide oversight and challenge on business owned Key Risk Indicators (KRIs) and Regulatory Business Self Testing (RBST). Develop and retain talent to maintain a strong team and motivate colleagues to achieve career goals, as well as to promote collaboration and information sharing to make decisions more effectively. 
• Effectively collaborate and maintain strong relationships with colleagues across GCE, second line oversight teams in Global Risk & Compliance organization, key subject matter experts such as GCO, and other stakeholders across the Blue Box.
• Effectively manage the Compliance Issue Management process and ensure appropriate decisioning of Compliance issues, timely closure of gaps and customer remediation where required.
• Support regulatory examinations, internal audit reviews, Compliance monitoring and testing, and related efforts. 
• Actively support the implementation of new first line of defense testing and enhancement of existing tests. Review and approve quarterly first line of defense test results and follow up on associated action plans.
• Promote the usage of industry and internal best practices and incorporating regulatory feedback to drive continuous improvement.

Minimum Qualifications 

• Deep regulatory knowledge of U.S.  credit laws and regulations, including Unfair or Deceptive, or Abusive Acts or Practices (UDAAP), Equal Credit Opportunity Act (Reg B), Fair Credit Reporting Act (FCRA), as well as Fair Debt Collection Practices Act (FDCPA), Truth in Lending Act—TILA (Reg Z), Reg V, Fair Lending, Servicemembers Civil Relief Act (SCRA) and Military Lending Act (MLA), privacy, emerging AI regulations and other applicable federal and state regulations. 
• Ability to research, assess and determine regulatory impact to business systems, processes and initiatives and influence decisions accordingly.
• Excellent collaboration and teamwork skills and ability to work well in cross-functional team settings in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities, adapting easily to frequent change.
• Effective verbal and written communication skills, including the ability to persuade and influence a broad spectrum of constituents at all levels.
• Strong interpersonal skills and ability to effectively interact at all levels within the organization and with external counterparties.
•  Ability to understand and integrate details of business operational/systemic environment in applying legal and policy requirements.
• Self-motivated, high level of personal energy and commitment.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.