Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Researcher based in United States.
This role sits at the heart of how a fast-growing fintech organization understands its customers and shapes its strategy. As a Customer Researcher, you will define and scale the consumer insights function, building the frameworks and methodologies that guide decision-making across brand, product, marketing, and design. You will lead both qualitative and quantitative research to uncover deep behavioral, attitudinal, and motivational insights that inform everything from pricing and segmentation to product experience and brand positioning. This is a high-impact, highly visible role where your work directly influences executive decisions and company direction. You will also establish durable research systems and tracking programs that create a shared source of truth about customers across the organization. The environment is fast-paced, builder-oriented, and highly cross-functional, requiring both strategic thinking and hands-on execution.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Researcher based in United States.
This role sits at the heart of how a fast-growing fintech organization understands its customers and shapes its strategy. As a Customer Researcher, you will define and scale the consumer insights function, building the frameworks and methodologies that guide decision-making across brand, product, marketing, and design. You will lead both qualitative and quantitative research to uncover deep behavioral, attitudinal, and motivational insights that inform everything from pricing and segmentation to product experience and brand positioning. This is a high-impact, highly visible role where your work directly influences executive decisions and company direction. You will also establish durable research systems and tracking programs that create a shared source of truth about customers across the organization. The environment is fast-paced, builder-oriented, and highly cross-functional, requiring both strategic thinking and hands-on execution.