Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.About Four Seasons Hotels and Resorts:
Four Seasons’ legacy has been built through the care, skill, and passion of our people, who have been creating exceptional moments with genuine heart since 1961.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
We are proud of the incredible achievements of our people. As leaders in luxury hospitality, we continuously elevate the industry through a team united in care and excellence, where all employees celebrate each other’s unique talents and contributions.
Our history is iconic, our values strong, and our people and culture lead the way. We have an exceptionally strong foundation, and our future is even brighter.
About the location:
A unique property, the Four Seasons Resort Seychelles is tucked away in the secluded Petite Anse bay on the southwest coast of Mahé, the Seychelles’ largest island. The pristine Petite Anse beach and largely untouched natural landscapes, provide all who visit a sense of escape, adventure and discovery. From here you can easily get to know local Seychellois culture at nearby Victoria Market, Takamaka Rum Distillery or Jardin du Roi Spice Garden, or venture by boat for guided day trips to other remote islands such as Praslin or La Digue.
Special Requirements
· Has 2 to 3 years of relevant experience in spa therapy
· Fluent in English
· Possesses aptitude and upward mobility
· CIDESCO/CIBTAC certification is an advantage
· Ability to conduct cross gender treatments
· Great retail selling skills
Major Responsibilities
General
1. Is directly responsible for the day to day key processes in his/her area of work
2. Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
3. Attends all scheduled training sessions
4. Actively offers operational, employee and customer (internal and external) related feedback to management
5. Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
Departmental – Treatments:
1. Provide professional treatments to all guests but not limited to massage, facial treatments and body treatments. Recommend further treatments to guest which address their concerns and preferences
2. Must have excellent product knowledge
3. Describe spa treatments knowledgeably and enthusiastically and ask guests pertinent questions, to determine their needs and preferences
4. Utilize all of the professional products safely and accurately & take reasonable care to perform duties as instructed, and to prevent injuries to self and others
5. Have a thorough understanding of every spa service including benefits, indications & contraindications for each of the treatments, facials, massages
6. Ensure treatment rooms are immaculately maintained (including linen, terry and any equipment in the treatment room)
7. Recommend treatments and rituals based on their needs and desires
8. Ensure confirmations to guests are completed accurately
9. Maintain a guest history database on guests and members, ensuring specific needs, medical history has been documented to ensure recognition
10. Recommend retail products to your guest to continue the benefits without "hard sell"
Specific Responsibilities and Tasks:
General
1. Adheres to the hotel's code of conduct and grooming & hygiene standards
2. Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
3. Actively participates in briefings and meetings
4. Maintains a clean and orderly work area and promotes a safe working environment
5. Performs any additional duties as assigned
6. Greet all guests who enter the Spa in a warm and welcoming manner using guest name when known
7. Organize and schedule all guest bookings in the absence of Spa Receptionist
8. Provide information to guests about the services offered in the Spa as well as the hotel
9. Read and update the daily log
10. Identify and report hazards, facility maintenance issues and equipment related problems immediately to manager
11. Respond properly in any emergency or safety situation
12. Perform other tasks or projects as assigned by hotel management
13. Handle guest complaints if possible by taking ownership and notify spa management immediately
14. Stays back when operation demands
Appropriate Manual/Policy & Procedure
1 - Four Seasons Service Culture Standards
Four Seasons Core Standards
Compliance Policies
1. Confidential, Privacy and Proprietary Data Statement
2. Our Policy Against Harassment
3. Electronic Systems Policy